I have this problem several times now, so thoght I will give it a try.
In PoV, season or Bang event I didn't claim my rewards on purpose (if a new contest comes with the specific requirements, it can help). But because some RL issues I couldnt log in in time and lost the rewards.
Couldnt you implent a system that can store up the unclaimed rewards from the last day and the players can get it after they can log in again? That would make a lot of ppl relaxed about losing their hard earned rewards.
Thanks.
Whyrm