Every other game that I play have problems every once in a while.
It's normal to have problems, bugs and server instability here and then.
Players should receive some kobans to make up for these problems though.
This is the only game I play that doesn't give anything to compensate player for after server and patch problems.
Example, Places of Power disappearance earlier today.
That would make most players happy as this is a common thing among games in general.