DonKey44 Posted February 21, 2021 Share Posted February 21, 2021 (edited) I went in to purchase a Ryo pack, and the system kept throwing "request error! please contact support providing this message refID= #0" as an error. Tried it a few times with same error. Just went in to my CC, and I see a bunch of pending charges from PhoenixUS but I have none of the Ryos to match them! Could you please fix this? Edited February 21, 2021 by DonKey44 Link to comment Share on other sites More sharing options...
Guest Magrat Posted February 22, 2021 Share Posted February 22, 2021 Hey there, Can you give me more info? What was the transaction number? I will also need your ID/email, the platform you play on and information on what you bought so I can compensate you. Thanks. Link to comment Share on other sites More sharing options...
DonKey44 Posted February 23, 2021 Author Share Posted February 23, 2021 Would prefer to keep my email off a public forum, but my ID is Donkey44 followed by the @ and my email provider. The platform is played online, on an Opera browser. There were a few packages evidently processed, even though it came up as invalid: Purchase ID: #27336, #27342, #27344 Thank you for your help. Link to comment Share on other sites More sharing options...
Guest Magrat Posted February 23, 2021 Share Posted February 23, 2021 I am sorry, Donkey, but it's not working. I can't find you in the data base. Which platform are you using: Nutaku or .com? You can contact me on discord or send me an email at cm@kinkoid.com . But without your credentials I can't compensate you, log a ticket for the problem and see your purchases. Link to comment Share on other sites More sharing options...
DonKey44 Posted February 24, 2021 Author Share Posted February 24, 2021 Appreciate it, just sent you an email. Thank you! Link to comment Share on other sites More sharing options...
Guest Magrat Posted February 24, 2021 Share Posted February 24, 2021 You have been compensated. Thanks for getting in touch. Link to comment Share on other sites More sharing options...
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