Permanently banned account from HH for alleged "Cheating", but I'm innocent.

[bingbang]

I am not sure where to post this, but as I am not guilty to cheating i cannot help but feel it must be a bug, so I will post this here on Bug Reporting.

When I try to log in on https://www.hentaiheroes.com/ I am greeted with the following message: "Your account has been permanently banned for Cheating and can not be appealed."

I am unsure of how to appeal an unappealable but inaccurate ban, so any help is appreciated.

Sorry if I violated some forum rules with this post. I have never posted anything on any forum before.

[bingbang]

I'd like to add that I can still log in with the same account on https://www.comixharem.com/ and https://www.pornstarharem.com/

[lepidocter]

So, send a ticket to Support from Comix Harem about the HH issue. They should also give you more info about.

Really *sure* you did nothing?

[bingbang]

1 hour ago, lepidocter said:

Really *sure* you did nothing?

Yes. I do not even know how you could cheat in this game? It's server based so how would that even work? 

The only thing I can think of that the server may detect as cheating is refreshing the page, and using page forward and backward, to skip some loading times, but that can't count as cheating right? It's built into the browser for crying out loud.

And permanently banning my account without a warning, or even a reason behind the ban, seems more like a bug to me. But what do I know...

Anyways, thanks for your comment. I'll write a support ticket in CH and see if they can atleast let me know what I did wrong lol.

Edited December 6, 2022 by bingbang

[DvDivXXX]

So lemme get this straight...

1. You've been permanently banned from one of the Kinkoid games (HH) but not from at least two others (CxH and PsH) for the same gaming account? So, that looks like either a bug or a tech oversight big enough that it might as well be a bug. Especially when the part of the ToU following which your account got banned typically specifies from all Kinkoid games. So @Tohru - Kinkoid this seems like it hasn't worked as intended in this specific case. I'm thinking Sandman might want to at least have a look.
    
2. You insist that this was a false positive and you haven't cheated. To be clear, what this typically involves is installing and using unauthorized third-party tools or scripts (the HH++ and a couple more well-known community scripts are the only ones allowed and that you won't get banned for using). Could you at least give us your User ID so that the proper team can have a look? You'll find that on your profile in any Kinkoid game you still have access to. It's the number under your name when you check your Profile (by clicking on your avatar top-left of the main page). You can just take a screenshot of your CxH or PsH profile and post it here.

For now I think this is in the right place, until we hear back from Kinkoid on this case. Thanks for sharing. Cheers.

7 hours ago, bingbang said:

When I try to log in on https://www.hentaiheroes.com/ I am greeted with the following message: "Your account has been permanently banned for Cheating and can not be appealed."

6 hours ago, bingbang said:

I'd like to add that I can still log in with the same account on https://www.comixharem.com/ and https://www.pornstarharem.com/

 

 

[bingbang]

48 minutes ago, DvDivXXX said:

You insist that this was a false positive and you haven't cheated. To be clear, what this typically involves is installing and using unauthorized third-party tools or scripts (the HH++ and a couple more well-known community scripts are the only ones allowed and that you won't get banned for using)

No third-party tools or scripts are/have ever been used by me on any of HH, CxH or PsH. I only play in Google chromes incognito tabs so no chrome addons should be in effect either.

 

50 minutes ago, DvDivXXX said:

Could you at least give us your User ID so that the proper team can have a look? You'll find that on your profile in any Kinkoid game you still have access to. It's the number under your name when you check your Profile (by clicking on your avatar top-left of the main page). You can just take a screenshot of your CxH or PsH profile and post it here.

PsH profile:  , and CxH profile: 

Thanks for taking your time to comment.

[bingbang]

I've received a reply on the support ticket i wrote on CxH, and it's not exactly good news. I do not know what to do now, as the support team aren't exactly being very helpful, even though I feel like a bug like this should have high priority. As @DvDivXXX wrote, if they actually detected cheats on my account, I should've been banned across the entire platform, which is not the case. Anyways, here comes a screenshot of my ticket and the answer:

I sensored the name of the person who answerd the ticket in case of any privacy policy that forbids me to disclose that.

Thought: I always run HH, CxH and PsH at the same time, so if they detect cheats on one website, shouldn't they do so on the others aswell?

Also, that "Have a lovely day!"... thanks... lol

Edited December 7, 2022 by bingbang

[lainn]

Considering how bad KK is with just everything except for the overall art, and the art is good only due to the effort of the artists themselves, I am not even slightly surprised their cute "anti-cheat" is yet another bunghole. But there is a bright side, you are free now to stop getting involved and spending time and/or money on this. Their loss, not yours.

[bingbang]

29 minutes ago, lainn said:

Considering how bad KK is with just everything except for the overall art, and the art is good only due to the effort of the artists themselves, I am not even slightly surprised their cute "anti-cheat" is yet another bunghole. But there is a bright side, you are free now to stop getting involved and spending time and/or money on this. Their loss, not yours.

I was actually just thinking about this. The thought of not logging onto HH, CxH and PsH every single day, checking in every 15 min to finish dailies and club champion, is kind of relieving. I at least never spent any real money on any of these games, but so much time wasted lol. I have thought "when I hit lvl 500 I'm done" but I guess I have been let off early.

Anyways, thanks for your comment. If I do not get my account back, I will definetly quit CxH and PsH aswell.

[DvDivXXX]

@bingbang Thanks for the additional info (good move redacting the name of the employee who happened to have sent that copy-paste template in reply to your support ticket). I've been busy for the past couple of days, mostly IRL but I've also sunk a lot of time and energy into an interpersonal issue that arose from a long thread on the forum (more than I probably should have). So I haven't followed up on this with Kinkoid staff directly myself. I'll definitely do when I get the chance, hopefully in the next couple of days.

As I said, the fact that the anti-cheat system got triggered against your account on only one of the three near-identical Kinkoid games you play makes no sense and doesn't even fit what the anti-cheat policy says. You're either flagged as a cheater and you should get banned from all of their games, or you're not and you should not be banned at all. No in-between makes a lick of sense, and yet that's exactly what we have here. So, regardless of your own situation and how it resolves, this strongly suggests something has not worked as intended, here. And that's one thing the devs definitely should look into imho.

The potentially good news for you (although I'm not making any promises as I have no way of knowing if you're telling the truth, even though your posts sound sincere tome, and very different in tone and approach from anyone else who came to complain about an anti-cheat ban on the forum so far). This basically screams "automatic stuff" to me. And since your ticket only got you the standard quick reply for this, I'm 99% sure no human Kinkoid staff actually looked at your situation yet. Which I'll do my best to make happen, because I think that since the automatic system at least partially failed handling your account(s) properly, an actual person with the relevant skills and position should at least double-check and turn this into a cohesive decision. Keeping you banned from HH and still perfectly welcomed on CxH and PsH cannot be the correct move.

Also of note since I'm not expecting this to get resolved very quickly: @Tohru - Kinkoid will be on holidays for the next few weeks, and @Magrat should be the primary point of contact on this (and anything else we would need to bring to a CM's attention) during this time.

6 hours ago, lainn said:

Their loss, not yours.

It's good to show support to the OP in this weird situation, but please refrain from Kinkoid-bashing while you're at it. This not only doesn't help defend his case, it could actively work against him. No formal warning for your post above, let's call this a strong recommendation, okay? I'm sure you'll understand where I'm coming from. Thanks.

[OmerB]

If someone (I'm not saying that this was the case) used some un authorised scripts on one game, but not on the the others, why should he be banned from all of them?

It makes sense to ban someone just from the game where he used some unofficial stuff.

[Guest Tohru - Kinkoid]

Hello,

@bingbang Your HH account has been reviewed and unbanned by our Customer Support. You can now access it again.

Certain activities associated with your account, though, are just short of cheating. A permanent ban will be applied to the account for the game where cheating has been identified if we detect any further activities of this kind.

Please note that in cases of cheating, players are banned from the game where cheating was detected.

[DvDivXXX]

2 hours ago, OmerB said:

If someone (I'm not saying that this was the case) used some un authorised scripts on one game, but not on the the others, why should he be banned from all of them?

For the same reason that if someone commits a crime in one city and they get sentenced for it, that sentence applies to them in the entire country rather than just where they happened to have broken the law?

20 minutes ago, Tohru - Kinkoid said:

Please note that in cases of cheating, players are banned from the game where cheating was detected.

Now, that's an interesting twist. I wonder where I originally read the "banned from ALL Kinkoid games" part, now. ^^ Thanks for helping this player. Talk to you soon.

@bingbang Lucky break for you in the end. Glad I could help. But if I understood correctly, you should take a real close look at what you were doing in HH that led to this ban and make sure to change your habits accordingly. Cheers.

[bingbang]

6 hours ago, Tohru - Kinkoid said:

Certain activities associated with your account, though, are just short of cheating.

5 hours ago, DvDivXXX said:

But if I understood correctly, you should take a real close look at what you were doing in HH that led to this ban and make sure to change your habits accordingly.

I would love to know what these "Certain activities" are myself. The only thing I can think of, as I meantioned in an earlier comment, is the use of page forward and backward to skip loading times. It's not like that gives me an unfair advantage, it just saves me some time. 

I can atleast now say that I successfully appealed an unappealable ban lol. I'm still unsure if I will continue to play any of these games, now that I have had a taste of freedom, but atleast I now have the option.

Anyways, thanks everyone for commenting and helping me out, especially @DvDivXXX for pushing the topic to more authorised personnel.

[MaxIT]

I had a similar problem with GayHarem. I play this game from several years, but yesterday, after the last undate, I wasn't able to enter my profile, with the message "You account has been permanently banned for cheating..." But I NEVER cheat, I wouldn't even know how to do it.... How I can find out why I was banned? I'm sure there was a mistake....  

[DvDivXXX]

Note that necro isn't allowed normally (6 months later), but in this particular situation, I'll allow it because you're not the only similar case I've heard about recently. I know that their anti-cheat detection system is not infallible but normally they have someone double-check before making a permanent ban. That said I heard through the grapevine that they're considering having another look at the tool's false positives (although they're rather rare, thankfully).

The fact that there's even a possibility of a false positive, but the default message still says "this is our final decision" and "no appeal" etc. doesn't sit right with me.

Can you give us your in-game username, user ID etc.? Maybe a screenshot of your "you're banned" message? Then I'll ping someone from Kinkoid to hopefully have a look.

PS: You're not the same player who already posted about this on the GH forum a few days ago, are you? If so, your case is already under review, as another mod already brought it to Kinkoid's attention.

[MaxIT]

22 minuti fa, DvDivXXX ha scritto:

Note that necro isn't allowed normally (6 months later), but in this particular situation, I'll allow it because you're not the only similar case I've heard about recently. I know that their anti-cheat detection system is not infallible but normally they have someone double-check before making a permanent ban. That said I heard through the grapevine that they're considering having another look at the tool's false positives (although they're rather rare, thankfully).

The fact that there's even a possibility of a false positive, but the default message still says "this is our final decision" and "no appeal" etc. doesn't sit right with me.

Can you give us your in-game username, user ID etc.? Maybe a screenshot of your "you're banned" message? Then I'll ping someone from Kinkoid to hopefully have a look.

PS: You're not the same player who already posted about this on the GH forum a few days ago, are you? If so, your case is already under review, as another mod already brought it to Kinkoid's attention.

It's my first posts, I never posted before today. I am not able to see my user ID, my in-game name was Max (matrixmaxit). Now when I try to open Gayharem I have the message "500 Internal Server Error"... Uff.... and if I try to open it on smartphone remains the clepsydra 😢 

[DvDivXXX]

1 hour ago, MaxIT said:

It's my first posts, I never posted before today. I am not able to see my user ID, my in-game name was Max (matrixmaxit). Now when I try to open Gayharem I have the message "500 Internal Server Error"... Uff.... and if I try to open it on smartphone remains the clepsydra 😢 

Okay. Can you try signing in on any other Kinkoid game and give us a screenshot of your profile there? It should be enough to identify you. If your main account is on GH dot COM and not on Nutaku or another platform. Otherwise, maybe your Nutaku username? Thanks.

[MaxIT]

19 minuti fa, DvDivXXX ha scritto:

Okay. Can you try signing in on any other Kinkoid game and give us a screenshot of your profile there? It should be enough to identify you. If your main account is on GH dot COM and not on Nutaku or another platform. Otherwise, maybe your Nutaku username? Thanks.

I play on GH dot COM

[Master-17]

8 hours ago, DvDivXXX said:

I know that their anti-cheat detection system is not infallible but normally they have someone double-check before making a permanent ban. That said I heard through the grapevine that they're considering having another look at the tool's false positives (although they're rather rare, thankfully).

I highly doubt that someone is checking something there. As soon as something gets into their system and it starts giving out bans to everyone, they immediately say that they are not going to discuss anything. Otherwise, they will have to dig into the code of their pseudo-program, made in a couple of hours by a certain Hindu programmer who has completed a 3-day programming course.

[DvDivXXX]

10 hours ago, MaxIT said:

I had a similar problem with GayHarem. I play this game from several years, but yesterday [...] message "You account has been permanently banned for cheating..." But I NEVER cheat, I wouldn't even know how to do it.... How I can find out why I was banned? I'm sure there was a mistake....  

10 hours ago, DvDivXXX said:

I know that their anti-cheat detection system is not infallible but normally they have someone double-check before making a permanent ban. That said I heard through the grapevine that they're considering having another look at the tool's false positives (although they're rather rare, thankfully). [...] Can you give us your in-game username, user ID etc.? Maybe a screenshot of your "you're banned" message? Then I'll ping someone from Kinkoid to hopefully have a look.

7 hours ago, MaxIT said:

I play on GH dot COM

9 hours ago, MaxIT said:

I am not able to see my user ID, my in-game name was Max (matrixmaxit)[on GH dot com]

  

@Tohru - Kinkoid This players has been banned from GH for cheating, likely by the auto-detection thingy, but he's adamant this was a false positive. Could you please forward so this can be reviewed and advised? Thanks for him in advance.

[MaxIT]

It seems that they think I'm a real cheater... I'm not able to understand how. So many years of game, the 500 level reached, so many boys in the harem: all is gone :°(

[Horsting]

Are there any public info about how cheating is actually possible (not the exact cheat of course, I mean the types/ways to understand the underlying issue better), and why those "holes" are not just closed/fixed instead of players banned? I know about the refill/timer issue, which can be abused, and I find it completely incomprehensible that this has not been fixed immediately, for months. It seems do trivial, with two possible simple fixes. Knowing about this actually bugs me all the time: Whenever I buy refill, I catch myself checking the timer, and then I always find myself in the uncomfortable situation to decide whether I should wait to minimise abusing this bug, or whether I should be "clever" and minimise the costs. It feels like a trap.

If there are other such bugs (I would call any caught/known cheat case a bug, as all of them can be prevented server-side for sure), then it makes me feel even more uncomfortable and unsafe playing the game, as I cannot be sure if I accidentally benefit from a bug, not recognising it.

Knowing about the cheater bans, I'm also always a little afraid when I face the "you already claimed this reward" or "you cannot do this action" error, e.g. when claiming DG chests too fast while the server is too busy, or when emptying energies on desktop, then attempting to use them on mobile (app): The energies' counters are cached in the frontend it seems, so when playing with two clients, this happens quite often, and I couldn't find any way to reset it and have the actual numbers shown without trying to actually use those energies. This obviously cannot be abused, but who knows if such can be detected as "cheat attempt" ...

Really, instead of using cheater detection tools for auto-banning accounts, I suggest to use them for auto-forwarding the information around the underlying bug/hole to developers and have them fixing it ASAP. No one wants cheaters, also and especially not those which remain undetected, so please address the root of cheat/bug abuse abilities instead of the symptoms (= players who knowingly or unknowingly cheat/abuse the bug).

Edited July 5, 2023 by Horsting

[DvDivXXX]

Tech is still working on it, don't assume you're actually considered a cheater just because you haven't been unbanned (yet).

They've identified some anomalies that are leading to false positives. They can't commit on a date, but all people who have been banned in the past few weeks due to false positives will be unbanned (hopefully this week, maybe next one), and they're working on making the necessary code/policy adjustments for cheater banning.

So hang in there, guys.

[MaxIT]

I'm in the game again!!!!!  Thanks to everyone!