Support requests and canned responses

[NYPup2Train]

I have to say, the canned responses in the support ticket system can be kind of grating. And when they repeatedly say something like, "we are unable to locate it", you very quickly start to doubt that anyone even tried. Or, am I just being unreasonable here?

Attempt 1 (failed)

Attempt 2 (failed)

Attempt 3 (ongoing)

[Oliver66]

Sadly tickets can be very hit or miss, I'll try forwarding this to the content team and see if it helps.

[BBBBBB-B]

On 3/23/2023 at 6:52 PM, NYPup2Train said:

you very quickly start to doubt that anyone even tried.

It's normal common reaction of them ☹️

[Oliver66]

I've been told it's been fixed but we'll have to wait and see when it randomly pops up again.

[NYPup2Train]

I still can't recall seeing that mission again since, but I don't always read all of them closely TBH.

I did notice, though — and this could be pure coincidence, of course, but it felt related even if there was no direct connection at all — that the VERY NEXT Patch Notes, just six days after I posted this, had the note about now being able to submit feedback on support experiences.

I got a nice little jolt of Smug from that. "I have a comment card, and I am not afraid to use it!" Just call me Karen.

(I didn't fill any out for my previous support interactions, tho. I figure this post counted as feedback enough, no need to pile on unnecessarily.)

Edited June 30, 2023 by NYPup2Train