Moderator holymolly Posted October 24, 2018 Moderator Share Posted October 24, 2018 Hey Guys First of all sorry if there`s already a simiular thread(Since I couldn`t find one I decided to open one). So as you may already see I`m not able to buy the monthly card anymore (since August). After checking the typical things like my data and the balance I decided to go to my bank and look if somethings with my card is wrong. Long story short, the card worked perfectly fine. HH was(and still is) the only website it didn`t works on. So the next step was obviously contacting the support. 10 Days ago I decided to conntect them and wrote them this: "Unfortunately I´m not able to buy the monthly card (since my last one expired). When trying to purchase it using a credit card, I am unable to change the type of card from the 4 given options (Visa, Visa Electron, Master Card & Maestro), I don't know if that´s a problem within itself but either way when i enter in my correct card details it first proceeds and then displays that my card was declined. I´ve tried using the same card on other websites and it´s working perfectly there. This problems seems to appear only on HH. I hope that you guys may help me with this problem.." One day later I´ve received an email back where they ask for my acc infos. Another 2 days passed and I´ve received an email again: "After check your account, we see your trials for pay the monthly card, but the payments are not accepted. Please, could you try to check this with your bank? ,Kind regards," I wrote again an email, explaining that I already did that: "I already did that several times. The card is now working on every website except HH, that`s the reason why I´m writting to you. I wouldn't have contacted the support if I hadn't excluded everything else.I still hope you can help me with that. Kind Regards," And now after a good week of waiting I still haven`t received an answer ... since I don`t know if the think I´m joking or just ignoring me, I really hope somebody can help me with my problem ... Link to comment Share on other sites More sharing options...
Chthugha Posted October 24, 2018 Share Posted October 24, 2018 What they were asking is if you have checked with your bank, they want to know if the bank blocked the payment for being suspicious, or for going to an 18+ company, or something like that. That sometimes happens in certain countries. So have you actually checked with your bank regarding these payments? As in, have you contacted your bank and asked them what went wrong there? Link to comment Share on other sites More sharing options...
Moderator holymolly Posted October 24, 2018 Author Moderator Share Posted October 24, 2018 2 minutes ago, Chthugha said: What they were asking is if you have checked with your bank, they want to know if the bank blocked the payment for being suspicious, or for going to an 18+ company, or something like that. That sometimes happens in certain countries. So have you actually checked with your bank regarding these payments? As in, have you contacted your bank and asked them what went wrong there? I have, that`s why I don`t know where the problem is .. Link to comment Share on other sites More sharing options...
Chthugha Posted October 24, 2018 Share Posted October 24, 2018 Hmm, I think there were others with the same problem... I hope they notice this thread, because maybe they know a workaround. Link to comment Share on other sites More sharing options...
Moderator holymolly Posted October 24, 2018 Author Moderator Share Posted October 24, 2018 15 minutes ago, Chthugha said: Hmm, I think there were others with the same problem... I hope they notice this thread, because maybe they know a workaround. Me too, I`ve read that someone had similar problems... nevertheless thank you @Chthugha One more thing, should we be able to change the credit card type when buying the monthly card or doesn`t make it any difference ? ( if I try to buy something via cc the cc type is looked as a visa but I´m using a mastercard) Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted October 24, 2018 Community Manager Share Posted October 24, 2018 Hey! We need to further investigate with our partner, can you please give more information on what did your bank reply? Link to comment Share on other sites More sharing options...
Mythos Posted October 24, 2018 Share Posted October 24, 2018 2 hours ago, holymolly said: I have, that`s why I don`t know where the problem is .. If you have talked with your bank about exactly these payments, what they said to you? 1 hour ago, Noacc said: Hey! We need to further investigate with our partner, can you please give more information on what did your bank reply? Noacc want to know this same information cause you haven't wrote anything about it, only that the card have no problem with other sites. 1 Link to comment Share on other sites More sharing options...
Moderator holymolly Posted October 24, 2018 Author Moderator Share Posted October 24, 2018 2 hours ago, Noacc said: Hey! We need to further investigate with our partner, can you please give more information on what did your bank reply? I`ve asked them if they`ve blocked the payment or if something was wrong with it and all they said, is that no payment on my credit card has been blocked.I also especially asked for the 3 € payment of Phoenix Media because I was thinking the same thing as Chthugha. Link to comment Share on other sites More sharing options...
Moderator holymolly Posted October 24, 2018 Author Moderator Share Posted October 24, 2018 Just now, holymolly said: I`ve asked them if they`ve blocked the payment or if something was wrong with it and all they said, is that no payment on my credit card has been blocked.I also especially asked for the 3 € payment of Phoenix Media because I was thinking the same thing as Chthugha. But I can ask again if that would help. Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted October 25, 2018 Community Manager Share Posted October 25, 2018 Thank you @holymolly We are investigating with our payment provider. Link to comment Share on other sites More sharing options...
Moderator holymolly Posted October 25, 2018 Author Moderator Share Posted October 25, 2018 2 hours ago, Noacc said: Thank you @holymolly We are investigating with our payment provider. No need to thank me ... I really appreciate your help! Link to comment Share on other sites More sharing options...
.thumb.gif.4fb6597824ae50dce7f941ec08484444.gif)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now