In game purchase

[maxafax]

I'm quite new to the game have only been playing a few weeks along the way I have been buying kobans as well as the introduction offer and member card never any problem apart from having to refresh after making the purchase as I could not close the pop up window. Everything was fine until the xmass patch when I lost all my account progress, after I eventually managed to log in. Since then I have been gradually releveling my account. But here is the strange thing to speed up my progress I purchased kobans for the buff effects except this time I received a confirmation email I never got one of these before which leaves me wondering if that was part of why my account progress just disappeared I was wondering if anyone else has been in this situation.