rhadamante Posted December 4, 2020 Share Posted December 4, 2020 Hello, I tried to buy several offers but I got an error message each time, however my bank account was debited. the total amount is € 26,97. Please credit my account or give me the content of the 3 offers concerned. 1 Link to comment Share on other sites More sharing options...
[THH] Ragnarack Posted December 4, 2020 Share Posted December 4, 2020 Have the same problem! And Hentaiclicker sent me a recipe that i should have concerned the Ryos... but there is nothing!!! Purchase number:#25692 Purchase number: #25693 1 Link to comment Share on other sites More sharing options...
pz immortal Posted December 5, 2020 Share Posted December 5, 2020 Bought a special offer on 1 December 13:50 GMT for 6.99 E, did not receive anything. Please check the transaction. Link to comment Share on other sites More sharing options...
Mario Kinkoid Posted December 7, 2020 Share Posted December 7, 2020 Hello guys, In order to refund you, we would need your ID and the name of the platform on which you play (hentaiclicker.com, Hentai Clicker on Nutaku...). Once I'll have this information, I'll share it with the tech team and you'll be refunded, or receive the content of the offer Link to comment Share on other sites More sharing options...
pz immortal Posted December 7, 2020 Share Posted December 7, 2020 ID 3080279, platform hentaiclicker.com, Date of purchase 1 December 13:50 GMT. Link to comment Share on other sites More sharing options...
rhadamante Posted December 7, 2020 Author Share Posted December 7, 2020 @lola I answered on discord Link to comment Share on other sites More sharing options...
[THH] Ragnarack Posted December 7, 2020 Share Posted December 7, 2020 Thx for your support lola... I play on hentaiclicker.com, but there is nowhere a ID to find. Or is it the same like the one in Hentaiheroes (there it would be 1724417)? My Username is the same like here. Otherway i can only repeat the purchasenumbers and transactiondetails: Purchase number: #25692 Purchase details: Date of purchase: Fri, 04 Dec 2020 22:25:55 GMT Product: Max Stage Bundle 1500 Total Purchase Price: 6.99 USD Purchase number: #25693 Purchase details: Date of purchase: Fri, 04 Dec 2020 22:30:06 GMT Product: Max Stage Bundle 3500 Total Purchase Price: 9.99 USD Link to comment Share on other sites More sharing options...
Mario Kinkoid Posted December 8, 2020 Share Posted December 8, 2020 @[THH] Ragnarack, The ID is different between HH and HCL. Indeed, the ID isn't visible on hcl.com. I reported this issue. Regarding the problem with the purchases, my colleague from the Support team found your account. We can assign the content of the offers manually, directly on your account, if you want 1 Link to comment Share on other sites More sharing options...
[THH] Ragnarack Posted December 8, 2020 Share Posted December 8, 2020 That would be perfect. Thank you very much 🙂 Link to comment Share on other sites More sharing options...
Mario Kinkoid Posted December 9, 2020 Share Posted December 9, 2020 Hello @[THH] Ragnarack, the Support team just told me they compensated you. Since we can not give boosters, we gave you 12 000 kobans for 8 boosters and 15 000 Kobans additional for 10 boosters so you can directly buy them. You'll probably have to log out (maybe clear your cache and cookies) and log in to receive the compensation. Link to comment Share on other sites More sharing options...
[THH] Ragnarack Posted December 9, 2020 Share Posted December 9, 2020 Thank you so much!!!! Everything worked. And Ryos/Kobans are way better than boosters for me. Great job of the support team!!!! Link to comment Share on other sites More sharing options...
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