Hentai_Heroe Posted June 20, 2018 Share Posted June 20, 2018 I payed for monthly card, i received the bill for it, but the card function didn't activate. What should i do? Link to comment Share on other sites More sharing options...
Chthugha Posted June 20, 2018 Share Posted June 20, 2018 The best thing to do in these cases (especially when it involves real money) is to contact them personally on contact-hh@hentaiheroes.com. This will only get lost on the forum. 1 Link to comment Share on other sites More sharing options...
Hentai_Heroe Posted June 20, 2018 Author Share Posted June 20, 2018 24 minutes ago, Chthugha said: The best thing to do in these cases (especially when it involves real money) is to contact them personally on contact-hh@hentaiheroes.com. This will only get lost on the forum. Thank you a lot! I will contact them Link to comment Share on other sites More sharing options...
14mM3 Posted June 20, 2018 Share Posted June 20, 2018 (edited) Same issue here about 2 hours after your purchase. Already contacted them. Got a response within 15 minutes asking for proof of purchase but no response as of yet after providing it to them (that was 10 hours ago). Glad to see I'm not the only one with this issue though. Edited June 20, 2018 by 14mM3 Link to comment Share on other sites More sharing options...
Hentai_Heroe Posted June 21, 2018 Author Share Posted June 21, 2018 6 hours ago, 14mM3 said: Same issue here about 2 hours after your purchase. Already contacted them. Got a response within 15 minutes asking for proof of purchase but no response as of yet after providing it to them (that was 10 hours ago). Glad to see I'm not the only one with this issue though. I wrote to them 18 hours ago without any response! So what we can do other than waiting? Link to comment Share on other sites More sharing options...
14mM3 Posted June 22, 2018 Share Posted June 22, 2018 (edited) I've received a response earlier today: Quote Hello, We are currently investigating the issue to solve it. Kind regards, Hope they'll fix it soon. I'm missing out on Kobans that I was going to use on Epic Pachinko for the event girls :s Edited June 22, 2018 by 14mM3 Link to comment Share on other sites More sharing options...
e5115271 Posted June 22, 2018 Share Posted June 22, 2018 The bug is on the Nutaku version also. I renewed my monthly card but it didn't work. Stupidly tried again a couple of times. So I've now bought 90 days which haven't activated. I've logged a support ticket but don't know what to do if they ask for proof of purchase :-/. Link to comment Share on other sites More sharing options...
14mM3 Posted June 22, 2018 Share Posted June 22, 2018 (edited) Update from my end: I haven't received a response after the one in which they stated that they were investigating the issue but one of my accounts just had a monthly card added to it. Still waiting for it on the other account though. EDIT: Both of my accounts now have the monthly card added to them. Thank you customer support Edited June 22, 2018 by 14mM3 Link to comment Share on other sites More sharing options...
e5115271 Posted June 22, 2018 Share Posted June 22, 2018 I have one month added now, but I paid for 3. Link to comment Share on other sites More sharing options...
Maleokore Posted June 23, 2018 Share Posted June 23, 2018 19 hours ago, e5115271 said: I have one month added now, but I paid for 3. same i was charged 4 months and got 1 lol Link to comment Share on other sites More sharing options...
Mr_Ivart Posted June 24, 2018 Share Posted June 24, 2018 Similar problem. I have been activated the function of automatic renewal of the monthly card. 23.06.2018 in 18-31 the transaction occurred on withdrawal from my Bank account once the amount of 2,99€, however, the expected renewal month card was not followed. Today I have contacted the support via email, but I have not received a response yet. Link to comment Share on other sites More sharing options...
Blain Posted June 24, 2018 Share Posted June 24, 2018 19 minutes ago, Mr_Ivart said: Similar problem. I have been activated the function of automatic renewal of the monthly card. 23.06.2018 in 18-31 the transaction occurred on withdrawal from my Bank account once the amount of 2,99€, however, the expected renewal month card was not followed. Today I have contacted the support via email, but I have not received a response yet. they work Monday-Friday, contacting them on the weekend is useless 1 Link to comment Share on other sites More sharing options...
Mr_Ivart Posted June 27, 2018 Share Posted June 27, 2018 On 24.06.2018 at 9:29 PM, Blain said: they work Monday-Friday, contacting them on the weekend is useless Today is Thursday, but there is no answer from support. Yesterday sent another appeal. It seems that they do not work at all, and not only on weekends And on this topic none of the developers did not answer. 1 Link to comment Share on other sites More sharing options...
Mr_Ivart Posted June 27, 2018 Share Posted June 27, 2018 Just in case I give details of the transaction: Operation: Other operations Status: Executed The name of the recipient: PHX MEDIA BULGARIA BG Write-off account: Visa Gold•••• 4035 Withdrawal amount: 2,99 € The amount in the account currency: 224.73 RUB. Date and time of transaction: 23.06.2018 18:31: 01 Description: PHX MEDIA BULGARIA BG Payment information: PHX MEDIA BULGARIA BG Link to comment Share on other sites More sharing options...
Hentai_Heroe Posted June 27, 2018 Author Share Posted June 27, 2018 2 hours ago, Mr_Ivart said: Today is Thursday, but there is no answer from support. Yesterday sent another appeal. It seems that they do not work at all, and not only on weekends And on this topic none of the developers did not answer. Mr_Ivart, I've had almost the same case. Because I didn't get any answer from support (contact-hh@hentaiheroes.com), I wrote to them again the next day. After 2 days my card have been activated. A short message from the support I have got after 5 days. So, I believe that You will get your monthly card activated , but unfortunately it would take a long time for reaction from the support. 1 Link to comment Share on other sites More sharing options...
Chthugha Posted June 27, 2018 Share Posted June 27, 2018 Okay, I am very sorry about this. I was loaded with work from my actual job on monday and tuesday. I've just heard that Jessie is on vacation (probably already scheduled from before they moved the legendary days forward). I will try to get this to someone else tomorrow. Because fixing it for players is not good enough. It should not happen again. 1 Link to comment Share on other sites More sharing options...
e5115271 Posted June 27, 2018 Share Posted June 27, 2018 Got the in-game notification about refunding people who bought more than one month. @Chthugha Do you know when I will get my 600 Nutaku gold credited back to my account? Link to comment Share on other sites More sharing options...
Chthugha Posted June 27, 2018 Share Posted June 27, 2018 10 minutes ago, e5115271 said: Got the in-game notification about refunding people who bought more than one month. @Chthugha Do you know when I will get my 600 Nutaku gold credited back to my account? No idea, I am just a moderator and my contact is on vacation Link to comment Share on other sites More sharing options...
Bruh Posted June 28, 2018 Share Posted June 28, 2018 I have the same issue, emailed them earlier but no reply as of yet, will just have to wait for the time being Link to comment Share on other sites More sharing options...
Kirby Posted June 29, 2018 Share Posted June 29, 2018 I'm having a similar issue myself. It says my monthly card is expired, but if I try to buy a new one, it says I have a subscription for this already, so I can't 'buy' it again. . what is the email for contacting them about this sort of issue? Link to comment Share on other sites More sharing options...
Chthugha Posted June 29, 2018 Share Posted June 29, 2018 2 hours ago, Kirby said: I'm having a similar issue myself. It says my monthly card is expired, but if I try to buy a new one, it says I have a subscription for this already, so I can't 'buy' it again. . what is the email for contacting them about this sort of issue? contact-hh@hentaiheroes.com And I also want to tell everybody that my contact in the team (Jessie) is on vacation, so I haven't been able to pass this on succesfully yet. Link to comment Share on other sites More sharing options...
Kirby Posted June 30, 2018 Share Posted June 30, 2018 9 hours ago, Chthugha said: contact-hh@hentaiheroes.com And I also want to tell everybody that my contact in the team (Jessie) is on vacation, so I haven't been able to pass this on succesfully yet. thank you. . sent email, awaiting response. .. Link to comment Share on other sites More sharing options...
Chthugha Posted June 30, 2018 Share Posted June 30, 2018 5 hours ago, Kirby said: thank you. . sent email, awaiting response. .. I'm very sorry to say that you'll have to wait for monday though. They only work on monday-friday Link to comment Share on other sites More sharing options...
VaeVictus Posted June 30, 2018 Share Posted June 30, 2018 I'm having an issue with my monthly card, in that I've been charged but I'm still being asked to pay 12 kobans for my click and collect option on my money. Its very frustrating and I'm going to want a refund if it isn't sorted soon as that's the main reason I buy the card. Will I get any compensation for this? Link to comment Share on other sites More sharing options...
Sam Hentaires Posted July 2, 2018 Share Posted July 2, 2018 temporary solution: click on change of bank card => put the same coordinates => check only: "I agree ..." Link to comment Share on other sites More sharing options...
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