PegBoy

Thank you. But in all honesty, this should not have been such a hassle (even disregarding the fact that this should be an in-game feature by now). What is the point in having an in-game support ticket system if you don't bother to answer them? What is the point of having a Discord channel if you're not going to act on issues requested there? Why is a direct e-mail to one of your members going unanswered - even if it were to say 'I've passed your message on to the appropriate person'. Why did it take interaction from three other people on this thread to finally get action on my request. I get it, small team, lots of users... But at some stage, - if people are asking for the world (especially free users), yeah, you need to cut them off... But most of us just want you to even give the slightest hint that you actually give a shit - especially those of us who HAVE paid for the product. You've lost me for life - I'm sure you have already figured that out... And maybe complete apathy is the most financially beneficial system (not sure how it's more cost effective to attract new users over retaining ones you already have though - that's Level 1 marketing stuff). Sure I'm just one user, but your apathy cost you a Monthly Gold membership - $120 USD annually - and for what reason? Just laziness? ... But whatever. You do you boo. Adios.

Please transfer ownership of the club Canadian, Eh? (#1124) to Isidoro - ID 374642 Thank you.

jessie@hheroesnews.com Please transfer ownership of the club Canadian, Eh? (#1124) to (*redacted*) - ID (######) I consent to the transfer of club management. - Nemesis48 I'm sorry for contacting directly, but support requests thru the game have gone unanswered.

** duplicate post... for some reason.

While yes, there is little incentive to help ME leave the game - and I was a Silver member for ~18 months, and gold for ~4 - I haven't renewed in a few months, and will not again - there IS an element of basic customer service, an element of 'thank you for your contributions thus far' - and most of all, a fully Max'd Club (#9 on the Nutaku server - therefore a bunch of people who DO pay to use the game) who are also pissed off over how unnecessarily painful this has been. Clearly I'm not going to go quietly, so if they need to flick a few buttons to remove someone gracefully who won't cause MORE problems and cause grief to 39 other Club Members, that's a pretty small investment in time. Simply put, as for 'why help someone leave' - because if this can't be resolved properly, I'll just sew more discontent - and THAT is bad for business. For your other suggestions - I have emailed Jessie directly - Ignored. I have posted on Discord - Ignored. And my life certainly doesn't revolve around the game (since I'm quitting the game, but not my life), but I have put in 3+ years, a few hundred dollars, and at one time around L340, was the #4 ranked XP player on the server. My Club is a high ranking one with members appropriate to my level. Given that Club upgrades cost Kobans, it makes this all the more bothersome - Club Members have contributed significantly into the development... and this blatant disregard is just a slap in the face, IMO.

What does it take to get help on Nutaku's version of HH? I've been trying to hand off my Club for THREE MONTHS - in order to leave the game - and opened THREE TICKETS. And ZERO response on any of them. It's really not complicated - but since the in-game feature (still, after what, 2 years?) doesn't exist to do this - I need the dev's to do this for me. Then I can leave the game, and everything is good.