artemsgvozdem Posted January 12, 2020 Share Posted January 12, 2020 For a few days, I didn't get kobans from monthly card rewards. Banner didn't show up. I'm playing on Nutaku. My id if needed: 307858 Nickname: Donormil 1 Link to comment Share on other sites More sharing options...
Curiously73 Posted January 12, 2020 Share Posted January 12, 2020 (edited) I've got the same problem, it took me more than a week to notice it but I didn't get any kobans and the banner did'nt show up. I'm not sure to be playing on Nutaku (I just log in with my mail and password) but if needed : ID is 3415342 and Nickname is Curiously73 Edited January 13, 2020 by Curiously73 1 Link to comment Share on other sites More sharing options...
MIRON Posted January 12, 2020 Share Posted January 12, 2020 I extended my monthly card before the deadline, payment through the bank passed, monthly card did not last Link to comment Share on other sites More sharing options...
Zykray Posted January 12, 2020 Share Posted January 12, 2020 (edited) Same problem, I extended, the payment is passed but still nothing. HentaiClicker.com my ID 54092 nickname Akashi. Edited January 13, 2020 by Zykray Link to comment Share on other sites More sharing options...
Curiously73 Posted January 12, 2020 Share Posted January 12, 2020 Il y a 1 heure, MIRON a dit : I extended my monthly card before the deadline, payment through the bank passed, monthly card did not last I also extended mine, payment was OK, monthly card got extended but I still don't receive Kobans. Link to comment Share on other sites More sharing options...
Lunik Posted January 13, 2020 Share Posted January 13, 2020 (edited) I payed mine today in Hentaiclicker, even twice for all it matters, and it took my money both times, yet no monthly card. Fool me once, shame on you. Fool me twice, shame on me. Anyway, my ID is 393728, and nickname Lunik, if it helps solving the issue. Edited January 13, 2020 by Lunik Link to comment Share on other sites More sharing options...
maxafax Posted January 13, 2020 Share Posted January 13, 2020 On 1/12/2020 at 8:40 AM, artemsgvozdem said: For a few days, I didn't get kobans from monthly card rewards. Banner didn't show up. I'm playing on Nutaku. My id if needed: 307858 Nickname: Donormil I would contact the support and billing team directly just quote your e-mail purchase reference number. it will say Purchase number: #NUMBER Thank you for purchasing with us, USERNAME Your HentaiClicker account has been credited with ITEM followed by date. they should be able to fix your card for you in no time as well as work out what went wrong Link to comment Share on other sites More sharing options...
artemsgvozdem Posted January 14, 2020 Author Share Posted January 14, 2020 13 hours ago, maxafax said: I would contact the support and billing team directly just quote your e-mail purchase reference number. it will say Purchase number: #NUMBER Thank you for purchasing with us, USERNAME Your HentaiClicker account has been credited with ITEM followed by date. they should be able to fix your card for you in no time as well as work out what went wrong Where can I find this information? As soon as I am playing on Nutaku I only have Nutaku Gold purchase confirmation. Link to comment Share on other sites More sharing options...
maxafax Posted January 14, 2020 Share Posted January 14, 2020 click the cog and tou & contact for there support address. You should receive an email on any thing you buy in game, I had the same problem when I first started playing I did not receive a confirmation email so I used the billing on my credit card as evidence. Just check your junk folder first to make shure it has not been filtered out will be titled HentaiClicker] - Purchase confirmation. if you can not find it just tell them that you did not receive the confirmation email but you have been billed and they will ask you for what info they need to track it down this is usually the last 4 digits of your card (obviously never give your full card details to any representative) no genuine company will ever ask you for mare than the last 4 and occasionally the exp date Link to comment Share on other sites More sharing options...
maxafax Posted January 14, 2020 Share Posted January 14, 2020 On 1/12/2020 at 6:41 PM, Curiously73 said: I also extended mine, payment was OK, monthly card got extended but I still don't receive Kobans. Are you certain you are not receiving them you do not get them on general reset but at the time you first activated the card or on the first login after that time daily. It will not always show the popup window. If you are absolutely clear that you are not receiving the 600 kobans each day and that the card is active (visible timer in special offer /card) or bonuses on reset +50% on top of your base amount then I would suggest same as for those not getting the card at all contact the support team directly especially if the card is active as it is a 2 min job for them to look threw your data file and see if you have been awarded kobans. Link to comment Share on other sites More sharing options...
Lunik Posted January 16, 2020 Share Posted January 16, 2020 On 1/14/2020 at 8:18 PM, maxafax said: Are you certain you are not receiving them you do not get them on general reset but at the time you first activated the card or on the first login after that time daily. It will not always show the popup window. If you are absolutely clear that you are not receiving the 600 kobans each day and that the card is active (visible timer in special offer /card) or bonuses on reset +50% on top of your base amount then I would suggest same as for those not getting the card at all contact the support team directly especially if the card is active as it is a 2 min job for them to look threw your data file and see if you have been awarded kobans. I agree with what you said, but I made the very same thing that day and still no response. I gather they've lots of complaints if it's a common bug, but still.. Anyway, money's been charged from the credit card, yet no effect in the game. Every time I log in, the game still notifies me, my monthly bonus expired and if I'd like to renew it. At least the game developers (or rather technical support) could comment on that, since I guess many of us here are understanding persons and all, but may they just show some sign of acknowledgment and suggest some sort of mending the whole issue. Link to comment Share on other sites More sharing options...
Zalnor Posted January 16, 2020 Share Posted January 16, 2020 2 hours ago, Lunik said: I agree with what you said, but I made the very same thing that day and still no response. I gather they've lots of complaints if it's a common bug, but still.. Anyway, money's been charged from the credit card, yet no effect in the game. Every time I log in, the game still notifies me, my monthly bonus expired and if I'd like to renew it. At least the game developers (or rather technical support) could comment on that, since I guess many of us here are understanding persons and all, but may they just show some sign of acknowledgment and suggest some sort of mending the whole issue. I am exactly in the same situation. Support is silent. +1 Link to comment Share on other sites More sharing options...
Chthugha Posted January 16, 2020 Share Posted January 16, 2020 @Noacc ^ this thread. @PeopleInThisThread; the forums are not the best way ti get the attention of Kinkoid members. It is best to send suport tickets. 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted January 17, 2020 Community Manager Share Posted January 17, 2020 There were issues with the card, should be fixed, are you guys still experiencing it? Link to comment Share on other sites More sharing options...
Zalnor Posted January 18, 2020 Share Posted January 18, 2020 Perhaps corrected. I don’t want to check yet... What about lost purchases? Link to comment Share on other sites More sharing options...
ThisIsNotMe Posted January 18, 2020 Share Posted January 18, 2020 I am still experiencing issues and every time I submit a ticket about it, you guys just blow me. Link to comment Share on other sites More sharing options...
wantedteam Posted January 18, 2020 Share Posted January 18, 2020 Yep, i'am also still have issue with receiving Kobans. What i noticed is after Monday mainance i get gold ecery other day. I didn't get in Tuesday, Thursday, Saturday I got in Wednesday Friday Link to comment Share on other sites More sharing options...
ozstrongo Posted January 18, 2020 Share Posted January 18, 2020 Il y a 2 heures, wantedteam a dit : Yep, i'am also still have issue with receiving Kobans. What i noticed is after Monday mainance i get gold ecery other day. I didn't get in Tuesday, Thursday, Saturday I got in Wednesday Friday I got my kobans on the same pattern, got them on wednesday and friday but nothin on tuesday, thursday and today saturday. Link to comment Share on other sites More sharing options...
wantedteam Posted January 20, 2020 Share Posted January 20, 2020 And last two days the same: Sunday got Kobans, today nothing. Link to comment Share on other sites More sharing options...
ozstrongo Posted January 20, 2020 Share Posted January 20, 2020 Le 17/01/2020 à 11:50, Noacc a dit : There were issues with the card, should be fixed, are you guys still experiencing it? Nope, not solved yet, getting kobans one day and nothing the following day Link to comment Share on other sites More sharing options...
Pole Boy Posted January 21, 2020 Share Posted January 21, 2020 I also am not receiving my daily kobans from the monthly card Link to comment Share on other sites More sharing options...
jpat Posted January 22, 2020 Share Posted January 22, 2020 Hi, It seems like the webpage crashes a bunch. It just shows a black screen where the normal picture is with the outer images still there. I have done the clear cache and history but keep getting this issue. Is there something I'm missing? Thanks Link to comment Share on other sites More sharing options...
Polonsky Posted January 29, 2020 Share Posted January 29, 2020 Yes, it's the same for me. I received my kobans yesterday, but tommorow nothing. It's very strange... Link to comment Share on other sites More sharing options...
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