WaltWonder Posted May 16, 2020 Share Posted May 16, 2020 Is anyone else having an issue making a purchase on the site? I have tried for over a week and no luck. Spoke to my bank and it's not on their end. They even see where I've tried to make a purchase Link to comment Share on other sites More sharing options...
Acidblood Posted May 29, 2020 Share Posted May 29, 2020 if it is about not being able to confirm payment because screen to small or not showing everything press TAB 1 Link to comment Share on other sites More sharing options...
Darkschneider Posted May 31, 2020 Share Posted May 31, 2020 I'm a new player, and tryed to buy the 1.99€ starter pack...and also gotten the same problem... Link to comment Share on other sites More sharing options...
classiic Posted May 31, 2020 Share Posted May 31, 2020 (edited) I'm also having the same problem. Been going on for almost a week now. Either says an error occurred while processing card or It will almost start to go through then just gives me a big error code. Edited May 31, 2020 by classiic Link to comment Share on other sites More sharing options...
dgdgdg Posted June 1, 2020 Share Posted June 1, 2020 I have the same Problem since 10 Days. I create a ticket but i wait since 10 days on an Answer Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted June 1, 2020 Community Manager Share Posted June 1, 2020 Hey, guys! There are indeed some issues with the payment, the team is investigating it. Do contact your bank to whitelist us. If the issue is still here, poke me back. 1 Link to comment Share on other sites More sharing options...
dgdgdg Posted June 1, 2020 Share Posted June 1, 2020 I have the issue since 13 Days. I get some Offers over the Card without Problems. I send Pictures: Link to comment Share on other sites More sharing options...
classiic Posted June 1, 2020 Share Posted June 1, 2020 (edited) At least it's being looked into. hopefully we can get an update on the issue soon! Edit: I double checked with my bank and it's not on there end Edited June 1, 2020 by classiic Link to comment Share on other sites More sharing options...
classiic Posted June 2, 2020 Share Posted June 2, 2020 bump...please help. my bundles are gonna expire and this sucks Link to comment Share on other sites More sharing options...
classiic Posted June 2, 2020 Share Posted June 2, 2020 bump again Link to comment Share on other sites More sharing options...
dgdgdg Posted June 2, 2020 Share Posted June 2, 2020 20 hours ago, classiic said: bump...please help. my bundles are gonna expire and this sucks Dito We need help ! Link to comment Share on other sites More sharing options...
classiic Posted June 4, 2020 Share Posted June 4, 2020 just wanted to say that this has been fixed on my end. Link to comment Share on other sites More sharing options...
dgdgdg Posted June 4, 2020 Share Posted June 4, 2020 No my Problem exists again and my Offer ends in 9 hours thx for help support Link to comment Share on other sites More sharing options...
WaltWonder Posted June 13, 2020 Author Share Posted June 13, 2020 I'm still having issues and my support ticket remains open after 37 days. I now get the same message above as dgdgdg. I have made sure everything is correct and have also spoke to my bank. No issues on their end. Wouldn't think there would be so many issues trying to spend money. LOL Link to comment Share on other sites More sharing options...
WaltWonder Posted June 14, 2020 Author Share Posted June 14, 2020 On 6/1/2020 at 10:19 AM, Noacc said: Hey, guys! There are indeed some issues with the payment, the team is investigating it. Do contact your bank to whitelist us. If the issue is still here, poke me back. Please help if you can. I'd like to get the Magic Forest Bundle before it's gone Link to comment Share on other sites More sharing options...
WaltWonder Posted June 14, 2020 Author Share Posted June 14, 2020 On 6/1/2020 at 4:50 PM, classiic said: At least it's being looked into. hopefully we can get an update on the issue soon! Edit: I double checked with my bank and it's not on there end My bank said the same thing Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted June 15, 2020 Community Manager Share Posted June 15, 2020 @WaltWonder Can you reply to the following questions, please Which browser have you used to make your purchase? Could you try to make a purchase with another browser, tell us if it worked and which browser you used? Have you received the payment confirmation code? Link to comment Share on other sites More sharing options...
funtool Posted June 15, 2020 Share Posted June 15, 2020 I have tried to make a purchase using bitcoin however each time I send the email with all the details you request it is returned by your server identifying it as 'SPAM'. Please suggest an alternative method of communicating these details to you in order to execute a purchase through BTC. Thanks Link to comment Share on other sites More sharing options...
classiic Posted June 17, 2020 Share Posted June 17, 2020 1.chrome, safari, firefox 2.still wasn't working 3.no it worked again for a day and now it's doing the same thing. I don't have a single issue on the clicker game when i tested it on there Link to comment Share on other sites More sharing options...
classiic Posted June 17, 2020 Share Posted June 17, 2020 seems to just be really wonky when it's confirming the payment then eventually just locks out completely Link to comment Share on other sites More sharing options...
mates Posted June 18, 2020 Share Posted June 18, 2020 Yesterday i bought gold on nutaku. I wanted to purchase the special offer bundle for 490 gold. As I purchase the gold, the special offer disappeared before i could buy it. At that time it was supposed to last 20 more hours. I purchased the gold specially for that offer. What is the problem? Link to comment Share on other sites More sharing options...
WaltWonder Posted June 28, 2020 Author Share Posted June 28, 2020 On 6/15/2020 at 8:30 AM, Noacc said: @WaltWonder Can you reply to the following questions, please Which browser have you used to make your purchase? Could you try to make a purchase with another browser, tell us if it worked and which browser you used? Have you received the payment confirmation code? I use Firefox and have also tried on the app (Android) I'll Try Chrome now so I can add to reply. (Same result on Chrome) I have for my Monthly Card, works using the same credit card Link to comment Share on other sites More sharing options...
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