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Chat not appearing (solution)


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Hi guys! Hope you're doing well

I've encountered an issue and found the solution slightly after but you might find this one useful.
It may happen that when you click on chat icon nothing happens. Neither your chat appears nor any warning. I wanted to contact support when this happened to me but decided to investigate it myself.
image.thumb.png.2ec24e16e6acde675ff1fdda42009cf3.png
It appears that chat is presented on the page but its coordinates are way off the screen and changing it manually helped a lot:image.thumb.png.67b52f5b915c3ffc66e2b107ace744b2.png

It happens so if you resize your window. Like when switching from one screen to another (in my case 1440p to 1080p), cause chat is memorized by absolute position, not relative.

If you experienced this yourself, follow this steps:
1) Open dev console (in most browsers it's F12)
2) Find <div> that contains "chat" in it's class
3) Change the "left" attribute to something manageble. 100px worked fine for me
4) Close dev console and position your chat properly.

I hope I was useful to someone and hope this report will be found by devs. One day.

Cheers everybody!

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