ampzayas Posted January 5, 2021 Share Posted January 5, 2021 what the hell? i can change the password, but i cant log in... is this the new thing here? we buy the season pass, don't receive it, submit a ticket, and get locked out of our account... so, they take the money and wont even let me into the site anymore... cool... all i get is "wrong email and password" thing is... like i said... i can change the password... so they ask for my email to change it and since i receive the password change email and i'm able to change it... both things are working... so why can't i login? apparently the stupid people at hentaiheroes.com just wants to fuck over their users... cool... Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted January 5, 2021 Community Manager Share Posted January 5, 2021 Hey, @ampzayas! Give me more information on the issue, what was your ID, mail, ticket ID etc Link to comment Share on other sites More sharing options...
ampzayas Posted January 5, 2021 Author Share Posted January 5, 2021 2 minutes ago, Noacc said: Hey, @ampzayas! Give me more information on the issue, what was your ID, mail, ticket ID etc issue was that the season pass hadn't unlocked after i paid for it, i refreshed the site multiple times and then got a prompt that i had unlocked it, but it wasn't. so I submitted a ticket and left it alone for a few hours and when i came back it was unlocked i don't remember mi in-game id and i'd rather not post my email... ticket id is 13889 they said they banned me for the language i used, but when you are getting scammed.. the scammers don't deserve kind words... if it had been the first offense i would understand... but this has happened EVERY time i made a purchase, i have to be screaming to the heavens to get what i already paid for... Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted January 5, 2021 Community Manager Share Posted January 5, 2021 Indeed you've been using and swearing at our support in a few tickets. Give it a few days, and try to contact support again, in a more civil way 😅 The season pass is there tho, I can see it. Link to comment Share on other sites More sharing options...
ampzayas Posted January 5, 2021 Author Share Posted January 5, 2021 yeah... i've learned my lesson, support staff is useless and i will have to submit a ticket EVERY TIME i make a purchase... so i just wont do it anymore... that is a good way to discourage people from spending money, nice job... also, you are actively scamming me, since i paid for something and you immediately ban me and prevent me from using it... that is a scam, you are taking my money but not letting me use the product... so.. yeah... the language is 100% justified... 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted January 5, 2021 Community Manager Share Posted January 5, 2021 Being rude to supporting or service staff and calling them names is never justified. 5 Link to comment Share on other sites More sharing options...
_shal_ Posted January 5, 2021 Share Posted January 5, 2021 So the more accurate subject line would have been "my account got locked after I was abusive to the support personnel"? 4 1 Link to comment Share on other sites More sharing options...
ampzayas Posted January 5, 2021 Author Share Posted January 5, 2021 25 minutes ago, Noacc said: Being rude to supporting or service staff and calling them names is never justified. but scamming customers is... got it. Link to comment Share on other sites More sharing options...
ampzayas Posted January 5, 2021 Author Share Posted January 5, 2021 25 minutes ago, _shal_ said: So the more accurate subject line would have been "my account got locked after I was abusive to the support personnel"? i guess more like babies got angwie after i used "bad" words when i caught them scamming me, but sure snowflake, lick their taint and feel good about yourself i guess... Link to comment Share on other sites More sharing options...
_shal_ Posted January 5, 2021 Share Posted January 5, 2021 And after you "caught them scamming" you, you repeatedly bought further things here on HH? I suppose your lack of self-control isn't limited just to your big mouth. 2 1 Link to comment Share on other sites More sharing options...
ampzayas Posted January 5, 2021 Author Share Posted January 5, 2021 or your need to have your nose and mouth so far up their assholes that their shit comes out of yours to justify your existence? i guess your self-esteem is even lower than my self control kid... 1 Link to comment Share on other sites More sharing options...
_shal_ Posted January 5, 2021 Share Posted January 5, 2021 My work here is done. 2 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted January 5, 2021 Community Manager Share Posted January 5, 2021 Ok, time out buddy. When you are more chilled, contact support and start with an apology. They might give you a compensation for the missed days if you are nice enough. 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted January 5, 2021 Community Manager Share Posted January 5, 2021 Locking the topic. @ampzayas Any further bad behavior towards the staff may result in a permaban. Consider yourself warned. 1 Link to comment Share on other sites More sharing options...
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