someone111 Posted March 9, 2021 Share Posted March 9, 2021 I want to cancel my VIP monthly card I can't log in to the game now. After I enter my username and password, the login button will turn gray and then it won't move. I waited for a few hours and nothing changed. I couldn't log in to the game without changing my browser or using VPN. I can’t continue playing now, so I request to cancel my VIP monthly card. My game ID is madman83@sina.com Thank you! Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted March 10, 2021 Community Manager Share Posted March 10, 2021 Hey, @someone111 We are investigating the case. Link to comment Share on other sites More sharing options...
someone111 Posted March 10, 2021 Author Share Posted March 10, 2021 @Noacc Looking forward to solving the problem Link to comment Share on other sites More sharing options...
someone111 Posted April 2, 2021 Author Share Posted April 2, 2021 Yesterday, I logged in to the account with ID madman83@sina.com and found a prompt. And my credit card was debited again, which means that you have blocked my account but you are still deducting my money, which is unreasonable! Your account has been permanently banned due to using vulgar language with our team and can not be appealed. why is that!!!!!????@Noacc Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted April 2, 2021 Community Manager Share Posted April 2, 2021 @someone111 You will be refunded for the cost of the two monthly card charges. You account has been permanently banned for highly illegal activity. Link to comment Share on other sites More sharing options...
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