him15 Posted November 16, 2018 Share Posted November 16, 2018 So I have the monthly card, mainly so that I don't have to go through and manually get the gold from each girl. However yesterday I got kicked off mine and when I tried to resubscribe to it it says there is already a subscription on that account and thus won't let me get one. Is anyone else having this problem? 1 Link to comment Share on other sites More sharing options...
Chthugha Posted November 16, 2018 Share Posted November 16, 2018 Hi @him15, could you please post bug reports in the bug section next time? I'll move this there this time. Thank you! ----- With respect to your question... I think I've seen this been reported before. Not sure if there's a solution. You might want to check the bug reports for that. Link to comment Share on other sites More sharing options...
Stormblast Posted November 19, 2018 Share Posted November 19, 2018 Hello, Yes, I'm also having problems with the monthly card, in my case the subscription is paid from my credit card but in the game says it's expired. Already sent two e-mails to support with no reply so far. Link to comment Share on other sites More sharing options...
Svante Posted November 19, 2018 Share Posted November 19, 2018 I have the same problem as him15 I had this before for one day and then I was back in. But this time it also did not debit from my bank account. Link to comment Share on other sites More sharing options...
Stormblast Posted November 20, 2018 Share Posted November 20, 2018 (edited) Good day, After two e-mails, with no reply to either one, and even a reply to a topic in this forum, again no reply from the administrators, I must warn you all about this. Subscribe a couple of months to the monthly card and all worked fine until last update, my credit has been billed but on the game website says the subscription is expired, so they take my money, disabled any chance I have to cancel my subscription and just simply stay quiet and silent until all goes away. It's a shame because I was really enjoying the game and this just came to ruined it all. Hoping to have a contact from you the soon as possible. Edited November 20, 2018 by Stormblast 1 Link to comment Share on other sites More sharing options...
Huangover Posted November 20, 2018 Share Posted November 20, 2018 I recently updated my monthly card with no issue, it's working fine. Link to comment Share on other sites More sharing options...
Stormblast Posted November 20, 2018 Share Posted November 20, 2018 5 hours ago, Huangover said: I recently updated my monthly card with no issue, it's working fine. The problem is that the payment was made on time but for some reason on the game page appeared like I didn't pay anything. Link to comment Share on other sites More sharing options...
Svante Posted November 20, 2018 Share Posted November 20, 2018 I still have this problem. I cant't renew and it isn't working. Link to comment Share on other sites More sharing options...
him15 Posted November 21, 2018 Author Share Posted November 21, 2018 same its been a week now. I have tried contacting kinkoid numerous ways and no answer, and I am beginning to get pissed as now I am paying for a service I am not getting. Link to comment Share on other sites More sharing options...
new york living Posted November 21, 2018 Share Posted November 21, 2018 I'm having the same issue as Stormblast. I bought the starter deal and the subscription. While I did get the gold from the starter deal, I've never had my monthly subscriber benefits pop up once. 1 Link to comment Share on other sites More sharing options...
him15 Posted November 21, 2018 Author Share Posted November 21, 2018 I am having the same problem and its pissing me off been going for a week now multiple emails and even made a post here, nothing. Link to comment Share on other sites More sharing options...
him15 Posted November 21, 2018 Author Share Posted November 21, 2018 Kinkoid will charge your credit card but not give you the monthly card benefits. Link to comment Share on other sites More sharing options...
Chthugha Posted November 21, 2018 Share Posted November 21, 2018 They sometimes are very slow with replying. Maybe it will help if I ping someone from the team for you, to get their attention. @Noacc @Mika Kinkoid @Kinkoid There are a couple of players with a serious problem. They paid for a monthly card, but the monthly card itself never appeared for them in the game. Please look into this, or we will get more of these kind of threads. @him15 Please don't create more than one thread about the same topic. I'll merge this one with an existing thread. Link to comment Share on other sites More sharing options...
Mika Kinkoid Posted November 22, 2018 Share Posted November 22, 2018 Hello, all! I would like to let you know that we are currently investigating the issue and it could take some time to resolve it. Please, do not purchase a new card manually until we resolve it! If you encounter the monthly card issue, please, do not hesitate to contact customer support by including your ID and proof of payment in your message. Thank you for your patience. Link to comment Share on other sites More sharing options...
Stormblast Posted November 23, 2018 Share Posted November 23, 2018 (edited) 20 hours ago, Mika Kinkoid said: Hello, all! I would like to let you know that we are currently investigating the issue and it could take some time to resolve it. Please, do not purchase a new card manually until we resolve it! If you encounter the monthly card issue, please, do not hesitate to contact customer support by including your ID and proof of payment in your message. Thank you for your patience. Hello, That's good to hear but in the meantime the subscription is running, there's no possibility of stopping the payments on our end and the benefits are null. I understand this things take time to resolve but in that time your paying customers continue to pay for nothing and at this point I have to say, again, that I'm feeling robbed. I really like the game but this is making difficult to enjoy it, so at least since you already identified the ID from the clients in this awkward situation you should immediately stop all ongoing payments and send a confirmation of that for those clients. When the issue is resolved the client will return to the same subscription if they feel like it. Best Regards. Edited November 23, 2018 by Stormblast Link to comment Share on other sites More sharing options...
Mika Kinkoid Posted November 23, 2018 Share Posted November 23, 2018 1 hour ago, Stormblast said: Hello, That's good to hear but in the meantime the subscription is running, there's no possibility of stopping the payments on our end and the benefits are null. I understand this things take time to resolve but in that time your paying customers continue to pay for nothing and at this point I have to say, again, that I'm feeling robbed. I really like the game but this is making difficult to enjoy it, so at least since you already identified the ID from the clients in this awkward situation you should immediately stop all ongoing payments and send a confirmation of that for those clients. When the issue is resolved the client will return to the same subscription if they feel like it. Best Regards. Hello! Stopping all ongoing payments and sending a confirmation to these players sounds good. However, these actions are not recommendable as the issue affected randomly the users. Yet, we fixed it and we are currently working on providing a monthly card to the affected users. Best Regards. Link to comment Share on other sites More sharing options...
him15 Posted November 23, 2018 Author Share Posted November 23, 2018 And are we going to be reimbursed for the time we were paying for absolutely nothing? Link to comment Share on other sites More sharing options...
vic000000 Posted November 24, 2018 Share Posted November 24, 2018 Hello, I have just encountered this issue as well. I am posting to make it known that I should be on the list of people to fix. Thanks! Link to comment Share on other sites More sharing options...
tracker_nfo Posted November 24, 2018 Share Posted November 24, 2018 How do i know if this problem affects me/my account? My monthly card expires in about 1 day and i would like to know how long this could take. I hate to be forced going back to single grab my money tbh. Link to comment Share on other sites More sharing options...
him15 Posted November 25, 2018 Author Share Posted November 25, 2018 1 hour ago, tracker_nfo said: How do i know if this problem affects me/my account? My monthly card expires in about 1 day and i would like to know how long this could take. I hate to be forced going back to single grab my money tbh. you dont, and kinkoid has given us pretty much no information about it. Heck it took days to even get a response on this post. Let alone the complete ignore on emails. Link to comment Share on other sites More sharing options...
Ardenas Posted November 26, 2018 Share Posted November 26, 2018 I've been having problems with gaining kobans as well. I just re-bought that daily subscription about a week ago, and while that "you have gained 60 kobans" still pops up I haven't actually gotten any for the last 3 days. Even the 150 daily gift for completing all the missions didn't get added yesterday as well, but the weekly tower of fame rewards were added successfully today. Link to comment Share on other sites More sharing options...
Chthugha Posted November 26, 2018 Share Posted November 26, 2018 1 hour ago, Ardenas said: I've been having problems with gaining kobans as well. I just re-bought that daily subscription about a week ago, and while that "you have gained 60 kobans" still pops up I haven't actually gotten any for the last 3 days. Even the 150 daily gift for completing all the missions didn't get added yesterday as well, but the weekly tower of fame rewards were added successfully today. That is a different problem. These players bought the monthly card, but the monthly card isn't showing. Please contact the devs so they can check your logfiles to see what is going on. Link to comment Share on other sites More sharing options...
Stormblast Posted November 28, 2018 Share Posted November 28, 2018 (edited) On 11/23/2018 at 10:37 AM, Mika Kinkoid said: Hello! Stopping all ongoing payments and sending a confirmation to these players sounds good. However, these actions are not recommendable as the issue affected randomly the users. Yet, we fixed it and we are currently working on providing a monthly card to the affected users. Best Regards. So your solution is "let's continue to charge them indefinitely until we get it fix no matter what time it takes"? And I was not talking about all the players in game I'm talking about the players that in this thread or even in other threads in the forum that have pointed being charged with having no benefits whatsoever, those cases should be your immediately concerns because we're paying for a service we don't have and with no possibility of cancel it. That said, I ask you again, stop all the ongoing payments for the affected players or if you see the need for it, stop for all of the players in game, because it's been half a month of e-mails with no solution and the clients being charged. I don't want another charge on my credit card without having the service I'm paying, so again I required the immediate cancellation of my subscription and I want the proof of that in my e-mail. Kind Regards. Edited November 28, 2018 by Stormblast Link to comment Share on other sites More sharing options...
Mika Kinkoid Posted November 28, 2018 Share Posted November 28, 2018 4 hours ago, Stormblast said: So your solution is "let's continue to charge them indefinitely until we get it fix no matter what time it takes"? And I was not talking about all the players in game I'm talking about the players that in this thread or even in other threads in the forum that have pointed being charged with having no benefits whatsoever, those cases should be your immediately concerns because we're paying for a service we don't have and with no possibility of cancel it. That said, I ask you again, stop all the ongoing payments for the affected players or if you see the need for it, stop for all of the players in game, because it's been half a month of e-mails with no solution and the clients being charged. I don't want another charge on my credit card without having the service I'm paying, so again I required the immediate cancellation of my subscription and I want the proof of that in my e-mail. Kind Regards. Hello, We have already told you that the monthly card issue has been fixed. In addition, we were working on providing a monthly card to the affected users. So, all of the affected players will be compensated for being charged. Kind Regards. Link to comment Share on other sites More sharing options...
Stormblast Posted November 28, 2018 Share Posted November 28, 2018 22 minutes ago, Mika Kinkoid said: Hello, We have already told you that the monthly card issue has been fixed. In addition, we were working on providing a monthly card to the affected users. So, all of the affected players will be compensated for being charged. Kind Regards. Hello, The fix wasn't online when I wrote the message, that's the only reason I wrote it in the first place. Now I think every thing is good and I confirm the 40 days compensation. I apologise for doubting you guys, keep up the good work. Kind Regards. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now