Reyreggie Posted April 19, 2020 Share Posted April 19, 2020 Hello, I am not receiving the email validation. The pop-up tooltip is showing my correct email, and I've clicked on the resend validation email button in the setting menu. I have checked my spam folders but it still isn't coming through. ID: 2829538. Since the display is showing the correct email I figured there is a bug of some sort. Thank you for your time and help. Link to comment Share on other sites More sharing options...
Morgana1245 Posted April 21, 2020 Share Posted April 21, 2020 Hi,i have the same probplem, i added *@hentaiheroes.com to my whitelist. In my case that didn't help, but maybe that can help you Link to comment Share on other sites More sharing options...
Mooni88 Posted September 25, 2020 Share Posted September 25, 2020 Same Problem here, correct email, but nothing comes in ... ID: 3110786 PS: Spam folder is checked... and surprise, no validation mail Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted September 25, 2020 Moderator Share Posted September 25, 2020 Please send a ticket through Main Menu -> Settings -> Support -> Create a new ticket. Provide screenshots and as many relevant details as needed to describe your issue. Cheers. Link to comment Share on other sites More sharing options...
Morgana1245 Posted September 26, 2020 Share Posted September 26, 2020 Yeah, the funny part about that, you see there only that message: Please validate your account in Settings page Link to comment Share on other sites More sharing options...
Mooni88 Posted September 26, 2020 Share Posted September 26, 2020 i can't do that... i must validate my email to create a ticket... any other solution? Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted September 29, 2020 Moderator Share Posted September 29, 2020 On 9/26/2020 at 4:56 PM, Morgana1245 said: Yeah, the funny part about that, you see there only that message: Please validate your account in Settings page That's fair. It does look like a Catch 22 situation... Sorry about that. And omg, do you still have this issue since April? 😟 Alright, I'll ask @Noacc about this. Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted September 29, 2020 Community Manager Share Posted September 29, 2020 I've tried to validate your accounts manually, can you tell me the results? You should now be able to send tickets. 2 Link to comment Share on other sites More sharing options...
Morgana1245 Posted October 4, 2020 Share Posted October 4, 2020 Hi, yeah i am now able to send tickets. The button for email validation is also gone now. Thanks for the help. 1 Link to comment Share on other sites More sharing options...
Mooni88 Posted October 6, 2020 Share Posted October 6, 2020 Hey, same here... big thank's! 1 Link to comment Share on other sites More sharing options...
PandaBoy Posted January 14, 2021 Share Posted January 14, 2021 I seem to have the same problem, no matter how often I try to re-send the validation, it's in none of my folders. Would it be possible to manually validate my account aswell? ID: 980664 Link to comment Share on other sites More sharing options...
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