WaltWonder Posted August 4, 2020 Share Posted August 4, 2020 Gonna try this again since the last tread got me no where. I just finished an adventure and I'm trying to purchase the Plain of rituals bundle. I get an error each time I try even though I'm using the same card that is used for my silver monthly card. I have tried on Firefox, Chrome and Android and get the same message on all. I have a feeling the bundle will expire once again just like the last one did before I could purchase it. Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted August 4, 2020 Community Manager Share Posted August 4, 2020 Hey, would you please log out and log back into your account? Link to comment Share on other sites More sharing options...
WaltWonder Posted August 6, 2020 Author Share Posted August 6, 2020 On 8/4/2020 at 5:34 AM, Noacc said: Hey, would you please log out and log back into your account? I do that each day but just tried it again and got the same message. Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted August 6, 2020 Community Manager Share Posted August 6, 2020 @WaltWonder Hmm, can you contact your bank and tell them to whitelist us. Since you've made some purchases with us. Link to comment Share on other sites More sharing options...
WaltWonder Posted August 6, 2020 Author Share Posted August 6, 2020 13 hours ago, Noacc said: @WaltWonder Hmm, can you contact your bank and tell them to whitelist us. Since you've made some purchases with us. That's be done too. Did that with the last level when having the same issue Link to comment Share on other sites More sharing options...
Bluntp Posted September 10, 2020 Share Posted September 10, 2020 Same issue for me, not able to renew my gold card Link to comment Share on other sites More sharing options...
Moderator Slynia Posted September 10, 2020 Moderator Share Posted September 10, 2020 I was gonna renew my monthly card today and got this same issue, but it got solved. What I did was: 1: Waited over 1 hour 2: Did the following changes: I have no idea if this helps you at all, but that's all I did to fix it. Could someone of you try this and tell me if that worked for you? Link to comment Share on other sites More sharing options...
Bluntp Posted September 10, 2020 Share Posted September 10, 2020 No it didn't help 2 Link to comment Share on other sites More sharing options...
e5115271 Posted September 10, 2020 Share Posted September 10, 2020 As title, I get the error Something Unexpected Happened when trying to renew. Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted September 11, 2020 Moderator Share Posted September 11, 2020 Sorry to hear that, guys. I'll ask @Noaccfor further instructions. In the meantime, I can only advise you to send a ticket via main menu -> settings -> support -> create a new ticket. Include screenshots and details so the team can look into it. Thanks for your patience and understanding. 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted September 11, 2020 Community Manager Share Posted September 11, 2020 Hey, guys! The team is aware of the issue, I've reported your cases as well. Most of the payment issues have been resolved. Monthly card renewal and few others should be fixed in a few days. 2 Link to comment Share on other sites More sharing options...
Pole Boy Posted September 12, 2020 Share Posted September 12, 2020 The new payment system accepts money and issues a receipt but did not give me the gold card i bought. I'm going to be clicking a lot till they see my ticket. Link to comment Share on other sites More sharing options...
dontstop Posted September 12, 2020 Share Posted September 12, 2020 I have the same issue with the platinum card. Link to comment Share on other sites More sharing options...
panove Posted September 12, 2020 Share Posted September 12, 2020 The same with gold card Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted September 12, 2020 Moderator Share Posted September 12, 2020 Kinkoid staff doesn't work on weekends, so you shouldn't expect a reply to your tickets or an update on the issue until Monday. As the CM said on Friday: On 9/11/2020 at 9:46 AM, Noacc said: Monthly card renewal and few others should be fixed in a few days. Link to comment Share on other sites More sharing options...
draco62 Posted September 13, 2020 Share Posted September 13, 2020 A this issue was for me as well but it seems its already being dealt with according to this thread so will sit tite. Link to comment Share on other sites More sharing options...
Bluntp Posted September 15, 2020 Share Posted September 15, 2020 Can anybody confirm, that issue was solved? Link to comment Share on other sites More sharing options...
panove Posted September 15, 2020 Share Posted September 15, 2020 Still not solved Link to comment Share on other sites More sharing options...
Locomotion69 Posted September 17, 2020 Share Posted September 17, 2020 I purchased platinum renewal on Sat. Sep.12. Charge went through my VISA but I am still waiting for the renewal to actually kick in. Really hope this gets resolved soon as now I'm doing more clicking in Heroes than in Clicker Link to comment Share on other sites More sharing options...
dontstop Posted September 17, 2020 Share Posted September 17, 2020 Could you please provide us with an update? This is pretty frustrating! Link to comment Share on other sites More sharing options...
Locomotion69 Posted September 18, 2020 Share Posted September 18, 2020 Noacc .. any update on a fix for those who have already paid for a monthly card renewal but not actually had the renewal be activated? Any news would be appreciated, especially since another week-end approaches .. thank you. 1 1 Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted September 18, 2020 Moderator Share Posted September 18, 2020 Hi, it seems that most if not all people still waiting for an update in this thread now have the issue currently followed in that one: If some of you instead are still unable to make payments on the site, then please go to that one instead: I'll lock this here thread as it's now redundant with the other two, and issues are easier to follow with a clear dedicated thread for each. 1 Link to comment Share on other sites More sharing options...
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