draco62 Posted September 30, 2020 Share Posted September 30, 2020 I hope so Link to comment Share on other sites More sharing options...
Jeepers Posted October 1, 2020 Share Posted October 1, 2020 On 9/29/2020 at 12:05 AM, DvDivXXX said: I appreciate that this issue can be stressful for some of you guys still waiting for a solution, but please don't shoot the messenger. We went from many cases to some isolated cases; "global fix" was just a quick shortcut that came to mind to describe that when I typed my previous post. To put it simply, you seem to be in a minority whose issue persists to this day. I don't doubt we will get an update from @Noacc if/when there are more news. my issue is still not resolved, we'll see if I get a reply but I was debited three times with no service provided. I think I may have gotten one top up but no communication and no refunds issued to date. Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted October 1, 2020 Community Manager Share Posted October 1, 2020 Guys, the issue persists for some accounts and the team is still on the case. Please accept our deepest apologies for all the caused inconvenience and the amount of time it takes to resolve it. It goes without saying that the affected people will be compensated. I'll keep you updated 😓 2 Link to comment Share on other sites More sharing options...
Robertoooo Posted October 5, 2020 Share Posted October 5, 2020 Same for me and thinking it was a bug I retry and so I got charged twice and it's been 21 days and it was supposed to be Quick but it's not and like everyone I got to spend Real money (kobans) so you would be nice to fix the problem Link to comment Share on other sites More sharing options...
Largash Posted October 7, 2020 Share Posted October 7, 2020 Still have the same issue, putting it in here because it seems like the ticket system is now bugged for me and its not even showing my first ticket or the one I just wrote as a reminder. Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted October 7, 2020 Moderator Share Posted October 7, 2020 1 hour ago, Largash said: Still have the same issue, putting it in here because it seems like the ticket system is now bugged for me and its not even showing my first ticket or the one I just wrote as a reminder. There are several tabs when looking at your tickets. By default, you see the open ones. If your tickets are no longer there, look in the Archived tab. Link to comment Share on other sites More sharing options...
Locomotion69 Posted October 7, 2020 Share Posted October 7, 2020 Here's the latest update from Kinkoid Customer Support (about an hour ago): Quote Thank you for contacting Kinkoid Customer Support. Our apologies for the delay in our response. We would like to kindly inform you that your case has been forwarded to the proper department and we are currently actively working on resolving this issue. Please accept our apologies for any inconvenience this may have caused. Keep in mind that once this has been resolved we will contact you and you will be compensated and refunded if you paid more than once your subscription. Thank you for both your patience and understanding on the matter. So, the wait continues ... 1 Link to comment Share on other sites More sharing options...
Largash Posted October 8, 2020 Share Posted October 8, 2020 22 hours ago, DvDivXXX said: There are several tabs when looking at your tickets. By default, you see the open ones. If your tickets are no longer there, look in the Archived tab. No it said there was no ticket history. It showed up again now though so just some temporary issue. 1 Link to comment Share on other sites More sharing options...
DivineKen Posted October 10, 2020 Share Posted October 10, 2020 On 9/28/2020 at 3:56 PM, DivineKen said: I've been waiting for over 2 weeks for my ticket to be rectified... Still no solution. On 9/28/2020 at 4:02 PM, DvDivXXX said: It looks like the two of you are among the remaining isolated cases that @Noacc mentioned earlier on. You can send a follow-up to your respective support tickets to add more details, and to bring attention to the fact that your issue persists despite the global fix ( Main Menu -> Settings -> Support -> double-click on your existing ticket then add a message to it). On 9/29/2020 at 7:23 PM, DivineKen said: Thank You, I submitted for another update 4 days ago. I think the problem is that one person got stuck with rectifying all of these. On 10/1/2020 at 12:26 AM, Noacc said: Guys, the issue persists for some accounts and the team is still on the case. Please accept our deepest apologies for all the caused inconvenience and the amount of time it takes to resolve it. It goes without saying that the affected people will be compensated. I'll keep you updated 😓 As of Today, my ticket is over 27 days old... My issue is still not fixed. I have only been updated twice with the same "Your ticket has been forwarded to the proper department". @Noacc can I get a direct update, please. How are we going to be compensated for this? I haven't wanted to play because this still has not been resolved. It leaves a bitter taste in my mouth. 2 Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted October 10, 2020 Moderator Share Posted October 10, 2020 5 hours ago, DivineKen said: @Noacc can I get a direct update, please. How are we going to be compensated for this? I haven't wanted to play because this still has not been resolved. It leaves a bitter taste in my mouth. Sorry to hear that. The issue may not yet be resolved (at least in your case and a few others), but it hasn't been forgotten, rest assured. However, Kinkoid staff doesn't work on weekends, so don't expect a reply before Monday business hour (CET time zone). Link to comment Share on other sites More sharing options...
Jareth Posted October 11, 2020 Share Posted October 11, 2020 On 10/7/2020 at 2:30 AM, Largash said: Still have the same issue, putting it in here because it seems like the ticket system is now bugged for me and its not even showing my first ticket or the one I just wrote as a reminder. This maybe related to something I noticed in an email telling me that kinkiod has responded to my ticket (basically just acknowledging that I sent a ticket). In the email it states that if you don't respond to their response in 7 days it will automatically close out the ticket (even though nothing has been done to address the ticket). 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted October 12, 2020 Community Manager Share Posted October 12, 2020 @DivineKen I've just contacted support, it will be announced when the issue is solved + details about the compensation. 1 3 Link to comment Share on other sites More sharing options...
DivineKen Posted October 13, 2020 Share Posted October 13, 2020 16 hours ago, Noacc said: @DivineKen I've just contacted support, it will be announced when the issue is solved + details about the compensation. @Noacc Music to my ears! It's been 30 days so far. Hoping they can figure something out SOON. 1 Link to comment Share on other sites More sharing options...
Locomotion69 Posted October 13, 2020 Share Posted October 13, 2020 (edited) Latest update from Kinkoid Customer Support (70 min ago): Quote Dear player, Thanks for your patience while we are trying to sort this out. We just want to let you know that the issue is almost resolved and you will be compensated as soon as possible, We will keep you updated once we have more information. Thank you again for your understanding. Kind Regards, Kinkoid Team It sounds like we're almost there .. woohoo! Edited October 13, 2020 by Locomotion69 Link to comment Share on other sites More sharing options...
DivineKen Posted October 14, 2020 Share Posted October 14, 2020 14 hours ago, Locomotion69 said: Latest update from Kinkoid Customer Support (70 min ago): It sounds like we're almost there .. woohoo! I got the same thing yesterday; however, this is the 3rd update of this nature that I have received...Would love some resolution. 2 Link to comment Share on other sites More sharing options...
Baycastle Posted October 14, 2020 Share Posted October 14, 2020 Well at least you are getting an answer. I haven't heard anything since the last message they sent me 25 days ago... 2 Link to comment Share on other sites More sharing options...
Nyrath Posted October 15, 2020 Share Posted October 15, 2020 On 10/14/2020 at 9:46 AM, Baycastle said: Well at least you are getting an answer. I haven't heard anything since the last message they sent me 25 days ago... I find myself in the same situation. Just about a month gone by with no word. 2 Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted October 15, 2020 Moderator Share Posted October 15, 2020 As mentioned a few days ago: On 10/12/2020 at 11:58 AM, Noacc said: I've just contacted support, it will be announced when the issue is solved + details about the compensation. 1 Link to comment Share on other sites More sharing options...
mark121212 Posted October 16, 2020 Share Posted October 16, 2020 34 days now. If it was such a small number of people affected, why didn't they just manually apply the monthly cards by account? I've paid for 2 monthly cards and not recieved anything other than standard replies saying they are looking into it, or that the case has now been forwarded to the proper department. this is a joke 3 Link to comment Share on other sites More sharing options...
DivineKen Posted October 16, 2020 Share Posted October 16, 2020 2 hours ago, mark121212 said: 34 days now. If it was such a small number of people affected, why didn't they just manually apply the monthly cards by account? I've paid for 2 monthly cards and not recieved anything other than standard replies saying they are looking into it, or that the case has now been forwarded to the proper department. this is a joke Yeah, I've given them the benefit of the doubt so far...But this is still pretty bad resolution management. They could have just as easily refunded me the money and I could have reordered the cards. Compensation for holding our money for so long better be extravagant and worth this hassle. 1 Link to comment Share on other sites More sharing options...
Muschiboom Posted October 17, 2020 Share Posted October 17, 2020 10 hours ago, DivineKen said: Yeah, I've given them the benefit of the doubt so far...But this is still pretty bad resolution management. They could have just as easily refunded me the money and I could have reordered the cards. Compensation for holding our money for so long better be extravagant and worth this hassle. i dont care about the money, but i wonder why some people get an update and others dont. the last msg in my ticket is 22 days old. imagine your car is that long under repair and they dont even talk to you so i still have no platinum card, no update, no money back. FeelsBadMan 1 Link to comment Share on other sites More sharing options...
DivineKen Posted October 18, 2020 Share Posted October 18, 2020 23 hours ago, Muschiboom said: i dont care about the money, but i wonder why some people get an update and others dont. the last msg in my ticket is 22 days old. imagine your car is that long under repair and they dont even talk to you so i still have no platinum card, no update, no money back. FeelsBadMan You have to reply to that message, or your ticket falls of the que. Every time they message me, I message them right back with a short 'Still Waiting'... I'm sitting at 30+ days of my ticket being open still... 1 Link to comment Share on other sites More sharing options...
DivineKen Posted October 18, 2020 Share Posted October 18, 2020 On 10/12/2020 at 7:09 PM, DivineKen said: @Noacc Music to my ears! It's been 30 days so far. Hoping they can figure something out SOON. @Noacc Yet another week has gone by...Any follow-up or update as to when maybe the resolution will be announced, even at the very least what caused the problem...Or just anything other than "Support has been contacted and the proper department is working on it"... Cookie-cutter answers are no longer cutting it. And before anyone says anything, I know that Kinkoid does not work on the weekends. 3 Link to comment Share on other sites More sharing options...
panove Posted October 19, 2020 Share Posted October 19, 2020 (edited) I don't understand, if it is already resolved from their words, what they are waiting for? Not fixes and compensations yet. Edited October 19, 2020 by panove 3 Link to comment Share on other sites More sharing options...
Locomotion69 Posted October 21, 2020 Share Posted October 21, 2020 70 min ago ... Quote Dear player, We just want to let you know that we are still working on the issue and it will be resolved soon. Our apologies again for this inconvenience. We will keep you updated once we have more information. Thank you again for your understanding. Kind Regards, Kinkoid Team Last week it was "the issue is almost resolved" .. this week it is "we are still working on the issue" .. great (yes, sarcasm) 1 1 Link to comment Share on other sites More sharing options...
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