DivineKen Posted October 22, 2020 Share Posted October 22, 2020 12 hours ago, Locomotion69 said: 70 min ago ... Last week it was "the issue is almost resolved" .. this week it is "we are still working on the issue" .. great (yes, sarcasm) I got the same thing... No real answer... No timeline for resolution... No explanation of what caused the issue... No offer of just refunding us... Just more of the same... More waiting... I purchased two of every card because the first purchases didn't seem to take effect. So for the last 38 days I should have been enjoying up to 570 Kubons a day??? Never got a straight answer on whether or not they stack... @Noacc do the cards stack or not...Yet another thing no one can give us an answer on. Assuming they stack then: 21660 Kubons missed out on. 780 Free Villan Performance 1140 Free Leauge Performance Discounts AND THE MOST IMPORTANT THING: FREE COLLECT ALL!!! @Noacc A real response with an actual fix would be great because I called my bank today...They said that if I wanted to I could reverse the charges, but what they were more interested in was taking a copy of my tickets and this forum and filing a consumer complaint with the Federal Trade Commission in the US. You see after searching through the site I've come to find that this issue has been ongoing since January with no resolution... That people have posted calling this a known scam to fraud customers within the website. 2 1 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted October 22, 2020 Community Manager Share Posted October 22, 2020 @DivineKen I'm so sorry Ken. There are a lot of steps and scripts that tech has run and it's on the way. If you think your case is not handled well, you can contact me on discord. 1 Link to comment Share on other sites More sharing options...
mark121212 Posted October 25, 2020 Share Posted October 25, 2020 I have finally been refunded for this...... 42 days after the problem occurred. hehe 1) should I try to buy a monthly card again? has the problem now been fixed? 2) is this the compensation they were referring to?? if it is I'm pretty annoyed to be honest. I've used the monthly card since the first day it was released and due to this I'm 42 x 150 kobans down from where I would have been. I directly blame this issue for me not getting Vechta in the last epic days 😓 - only 30% serious on that last point. 🤣 2 Link to comment Share on other sites More sharing options...
panove Posted October 26, 2020 Share Posted October 26, 2020 I didn't receive any money back and for sure not any compensation. I suppose this process can go unlimited until developers will not put any deadlines for themselves. Also for us will be interesting to know what was a problem and see the percentage of the working process to solve this bug. Any info will be very useful, unfortunately now looks like we are waiting for nothing. 2 Link to comment Share on other sites More sharing options...
Locomotion69 Posted October 26, 2020 Share Posted October 26, 2020 It would be nice if day 42 was the magic "problem fixed" day since today is day 42 for me. But for now, I'm still waiting. And I'm still completely baffled why this is taking so long to fix. Surely it can't be that difficult to either (1) "activate" a platinum card membership for me or (2) "refund" my purchase. The latest support message I received 3 days ago said "Our teams are working constantly to resolve the issue." .. constantly, really? Mind boggling... 3 Link to comment Share on other sites More sharing options...
DivineKen Posted October 27, 2020 Share Posted October 27, 2020 27 minutes ago, DivineKen said: @Noacc here is what I received: Hello, We just wanted to let you know that the bug has been fixed and our teams started to make refunds to the players that paid more than once for the monthly card. Your monthly card will be activated and there will be also a compensation in the shortest delay. Our apologies again for the caused inconvenience. Enjoy your adventures in Haremverse. Best regards, Kinkoid Team While I was finally refunded, (TY), my monthly card is not activated nor have I seen any compensation... @Noacc since I was refunded, I just repurchased the card seeing as how despite saying they would activate my card, they did not... Nor have I seen any compensation. Link to comment Share on other sites More sharing options...
Jareth Posted October 27, 2020 Share Posted October 27, 2020 6 hours ago, DivineKen said: @Noacc since I was refunded, I just repurchased the card seeing as how despite saying they would activate my card, they did not... Nor have I seen any compensation. I got the same message and also have not received compensation nor was my card activated. Is there any idea on how long we are expected to keep waiting now that it has supposedly been fixed? 3 Link to comment Share on other sites More sharing options...
panove Posted October 29, 2020 Share Posted October 29, 2020 Today also received money back, but other stuff which was promised for us by Kinkoid team still not exists (compensation and activation of card). If there is only receiving money back after nearly 2 months of waiting this won't be respectful for players who waited the fixes of this bug. So, waiting for what will be next. Link to comment Share on other sites More sharing options...
saint Posted October 29, 2020 Share Posted October 29, 2020 So for those who haven't seen on the game itself they finally made an announcement about it there and it appears all refunds have been completed. I can confirm mine has been for sure. Also 500 kobans for waiting for almost 2 months on this. 1 Link to comment Share on other sites More sharing options...
Muschiboom Posted October 29, 2020 Share Posted October 29, 2020 i saw the announcement, also my ticket is closed now, saying that everything is fixed and my monthly card will be activated. but it still shows "expired" (also with logout / login) im curious how long that can take. 1 Link to comment Share on other sites More sharing options...
Jareth Posted October 29, 2020 Share Posted October 29, 2020 50 minutes ago, saint said: So for those who haven't seen on the game itself they finally made an announcement about it there and it appears all refunds have been completed. I can confirm mine has been for sure. Also 500 kobans for waiting for almost 2 months on this. I'm glad you got yours but I don't know about others but I did not get a refund, or 500 kobans, nor did my card activate. Now, I was not expecting a refund since I had only bought the card once that didn't work but that doesn't explain not receiving the rest 1 Link to comment Share on other sites More sharing options...
Muschiboom Posted October 29, 2020 Share Posted October 29, 2020 22 minutes ago, Jareth said: I'm glad you got yours but I don't know about others but I did not get a refund, or 500 kobans, nor did my card activate. Now, I was not expecting a refund since I had only bought the card once that didn't work but that doesn't explain not receiving the rest is your ticket also closed with a message saying "Your monthly card will be activated and there will be also a compensation in the shortest delay." ? 1 Link to comment Share on other sites More sharing options...
saint Posted October 29, 2020 Share Posted October 29, 2020 (edited) Funnily enough my own ticket hasn't been closed despite my issue essentially being resolved as far as they would be concerned. But it could also be not everyone actually has gotten done yet since it started a few days ago. If the ticket is open keep an eye on it/send a message through probably. The announcement itself said nothing about activating cards for those who bought it so I'd only expect a refund unless your support ticket says otherwise. Edited October 29, 2020 by saint Link to comment Share on other sites More sharing options...
Jareth Posted October 29, 2020 Share Posted October 29, 2020 2 hours ago, Muschiboom said: is your ticket also closed with a message saying "Your monthly card will be activated and there will be also a compensation in the shortest delay." ? Yes, mine was also closed and that was the message I received but I've responded to it "I still haven't received the correction. how long should I expect to keep waiting?" so it is back to pending again. 1 Link to comment Share on other sites More sharing options...
Jareth Posted October 29, 2020 Share Posted October 29, 2020 2 hours ago, saint said: Funnily enough my own ticket hasn't been closed despite my issue essentially being resolved as far as they would be concerned. But it could also be not everyone actually has gotten done yet since it started a few days ago. If the ticket is open keep an eye on it/send a message through probably. The announcement itself said nothing about activating cards for those who bought it so I'd only expect a refund unless your support ticket says otherwise. This is the message I was sent: Misty 2 days, 11h, 45mn, 19s Hello, We just wanted to let you know that the bug has been fixed and our teams started to make refunds to the players that paid more than once for the monthly card. Your monthly card will be activated and there will be also a compensation in the shortest delay. Our apologies again for the caused inconvenience. Enjoy your adventures in Haremverse. Best regards, Kinkoid Team So yeah, I'm kind of expecting my card to be activated, or at the very least get a refund. I also don't know about anyone else but I get a charged a fee because its an international charge so I would much rather get my card activated then have to pay that fee again (its not a lot but it does add up over time) 1 Link to comment Share on other sites More sharing options...
Muschiboom Posted October 29, 2020 Share Posted October 29, 2020 (edited) 20 hours ago, Jareth said: Yes, mine was also closed and that was the message I received but I've responded to it "I still haven't received the correction. how long should I expect to keep waiting?" so it is back to pending again. yep, guess i will do the same if its not fixed within next few hours. i also have a job with ticket system, field service in a big company. just imagine what my boss would say if i close a ticket for a software installation or pc repair with the text "all is ok, i will do it soon or in a few days" edit: finally i got a refund, saw it today in my creditcard transfer log. so i activated a new platinum card and this time it worked, thank god happy halloween! Edited October 30, 2020 by Muschiboom 2 Link to comment Share on other sites More sharing options...
Jareth Posted October 30, 2020 Share Posted October 30, 2020 Same here, I finally got my refund this morning 😁 1 Link to comment Share on other sites More sharing options...
HentaiGuru Posted October 30, 2020 Share Posted October 30, 2020 (edited) I got my refund, but my silver card still showing this Will it gone when 30 days bugged "subscribtion" expires (sub days ended 11 or 12 oct - wasnt auto-extended, not reseted with patch also)? Edited October 30, 2020 by HentaiGuru Link to comment Share on other sites More sharing options...
Locomotion69 Posted October 31, 2020 Share Posted October 31, 2020 It sounds like most people's issues have been resolved. I'm still waiting for my refund and the 500 Kobans compensation. Anybody else? Link to comment Share on other sites More sharing options...
Locomotion69 Posted November 9, 2020 Share Posted November 9, 2020 FYI, my issue is still being resolved (I'm special :D), so please keep this thread open .. thank you. 1 Link to comment Share on other sites More sharing options...
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