PandaBoy Posted April 5, 2021 Share Posted April 5, 2021 Hey People, I seem to have a Bug with my validation email. I already clicked on re-send numerous times, but the mail can never be found (it's definitely the right mail adress and I also checked my spam) Also, i can't open a support ticket on the issue, because you need a validated Email to do so. I would appreciate help on the matter, if possible ❤️ PS.: If it helps, this is my ID: 980664 Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted April 5, 2021 Moderator Share Posted April 5, 2021 Sorry to hear that. It's not something I can help you with directly, but @Noacc or another Kinkoid staff member should be able to check that for you once they notice this thread (hence my ping). Other than that, if you've just started the game, you could try creating another account with a different email address and switch to that one if you manage to validate it. Worst case scenario, you could at least use the dupe account to send a support ticket about your validation issue on the other one (make extra sure to include all relevant details about your main account in the ticket, in that case, including the main account's name, ID and the email address you're unable to validate). 1 Link to comment Share on other sites More sharing options...
PandaBoy Posted April 7, 2021 Author Share Posted April 7, 2021 Alright, thanks for the response. Unfortunately I didn't just begin playing, so starting over is not an option, but I will give the "worst case" idea a try. Thanks for the suggestion 1 Link to comment Share on other sites More sharing options...
PandaBoy Posted April 7, 2021 Author Share Posted April 7, 2021 It worked, issue resolved! I opened a ticket with my dupe account yesterday and included the information on my main account just like you suggested and it worked perfectly. Thanks so much for the help ❤️ 1 Link to comment Share on other sites More sharing options...
Moderator DvDivXXX Posted April 7, 2021 Moderator Share Posted April 7, 2021 My pleasure. I'm glad your issue is resolved. Good luck, have fun! 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted April 9, 2021 Community Manager Share Posted April 9, 2021 A bit late for the party: There is a process for email validation. Soon users will be able to change their password and e-mails from the game itself Small(big) life improvement 3 Link to comment Share on other sites More sharing options...
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