DKnight09 Posted July 12, 2019 Share Posted July 12, 2019 Hello, So I have been spending in this game for a while. It seems that the payment option is bounded to my first credit card since I made my first purchase. Now I want to change the payment option to a different credit card. Is there any way to do that? Thanks! Link to comment Share on other sites More sharing options...
Moderator Slynia Posted July 17, 2019 Moderator Share Posted July 17, 2019 If you can't change your card you should contact the support. But while we're on the topic on changing the payment method. Before I could change country and currency when making a purchase, now after an update I can not do this anymore. Why is that? My main currency is Euro/€. But I'm stuck with Japanese YEN simply because I lived in Japan when I made my account. The currency curve for YEN is bad right now and I actually lose about 0.71€ every time I'm paying for my monthly gold card membership with YEN. As the price for that is 1299 YEN which is currently 10.71€. I guess we both have to contact support Link to comment Share on other sites More sharing options...
DKnight09 Posted July 20, 2019 Author Share Posted July 20, 2019 Thanks for the reply. Yes I've been trying to contact the support but three days two emails have passed I haven't heard anything from them yet. This is an important question I hope the devs could see and give us a solution. Link to comment Share on other sites More sharing options...
Observer_X Posted July 20, 2019 Share Posted July 20, 2019 Too early. In the past I saw around here people claiming that after filling a ticket to the customer support, they were re-contacted between two and three weeks after (if ever). Link to comment Share on other sites More sharing options...
lenname Posted July 24, 2019 Share Posted July 24, 2019 And where can I fill ticket for support? The only thing I found in game were e-mail address. I wrote there and noone answered of course. Though In fact I already not sure that I really want to pay so much, but curiosity is still here. Link to comment Share on other sites More sharing options...
Салерион Posted July 24, 2019 Share Posted July 24, 2019 4 minutes ago, lenname said: And where can I fill ticket for support? The only thing I found in game were e-mail address. I wrote there and noone answered of course. Though In fact I already not sure that I really want to pay so much, but curiosity is still here. Link to comment Share on other sites More sharing options...
lenname Posted July 24, 2019 Share Posted July 24, 2019 Hmm... problem that I can't find such button. Only "customer support" in bandle window, but it is just e-mail link in result. Link to comment Share on other sites More sharing options...
Салерион Posted July 24, 2019 Share Posted July 24, 2019 Open main menu - upper right corner. Blue button. Choise "settings". Look in bottom right corner. Link to comment Share on other sites More sharing options...
lenname Posted July 24, 2019 Share Posted July 24, 2019 Ok, thanks Link to comment Share on other sites More sharing options...
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