MaxDax69 Posted April 29, 2020 Share Posted April 29, 2020 Hello, Two weeks ago, I opened a support ticket: ID: 5626 14 days, 21h, 48mn, 04s | Purchase made, but bonus purchase not received. Here is my problem: "Hello,on 07.04.2020 I made a purchase and bought a special offer. However, I did not get the opportunity to select the bonus offer "First Purchase Gift". What am I doing wrong or what do I have to do to get this offer?I attached the Transaktion verifikation from my Debit Card Account.Kind regards..." When will somebody from the support drop by to answer my ticket? Regards... 1 Link to comment Share on other sites More sharing options...
Hotless Posted April 29, 2020 Share Posted April 29, 2020 Probably never. Link to comment Share on other sites More sharing options...
dd089966 Posted April 30, 2020 Share Posted April 30, 2020 Devs don't answer the ticket system anymore unless its a bug. Which you have. Which they won't answer. Because they only check discord and not the forums. Because of course. The only thing I can refer to is to clear your cache and cookies from your browser if you're using that to access your HH account. Did you even have it pop up or did the chest simply never show? If it hasn't, give it a few days for it to show (like you already have, sorry), and if not, spam the ticket and get a real appreciation for hating the devs. This is a super cobbled together game, and the support definitely shows because they can only address so many things from lack of hired help. Not their fault, but they're fault kind of thing, because money and support costs money and/or time. Link to comment Share on other sites More sharing options...
Observer_X Posted April 30, 2020 Share Posted April 30, 2020 11 hours ago, dd089966 said: Devs don't answer the ticket system anymore unless its a bug. Which you have. Which they won't answer. Because they only check discord and not the forums. Because of course. The only thing I can refer to is to clear your cache and cookies from your browser if you're using that to access your HH account. Not necessarily. I don't know the actual timings, but in the past there were players reporting that they have waited longer than a month before they received an answer to their support ticket. I agree with you about the fact that some huge bugs that showed up in the past didn't spoke well about the devs coding quality. 1 Link to comment Share on other sites More sharing options...
odayz Posted May 2, 2020 Share Posted May 2, 2020 i am having this same issue i just bought the special offer and dint get the first time purchase reward. Link to comment Share on other sites More sharing options...
xxx69 Posted May 3, 2020 Share Posted May 3, 2020 Same Link to comment Share on other sites More sharing options...
SpinelesS Posted May 4, 2020 Share Posted May 4, 2020 (edited) Ditto, sitting at 42 days and no response. On the plus side, it's stopped me from purchasing the last couple of specials so I'm saving money 😋 Edited May 4, 2020 by SpinelesS Link to comment Share on other sites More sharing options...
Jan Red Dragon Posted May 4, 2020 Share Posted May 4, 2020 En 29/4/2020 a las 19:06, MaxDax69 dijo: Hello, Two weeks ago, I opened a support ticket: ID: 5626 14 days, 21h, 48mn, 04s | Purchase made, but bonus purchase not received. Here is my problem: "Hello,on 07.04.2020 I made a purchase and bought a special offer. However, I did not get the opportunity to select the bonus offer "First Purchase Gift". What am I doing wrong or what do I have to do to get this offer?I attached the Transaktion verifikation from my Debit Card Account.Kind regards..." When will somebody from the support drop by to answer my ticket? Regards... sometimes the ticket you send is lost because YOU opened a different ticket than the one you sent first . Example: you sent a ticket with ... I DIDN'T RECEIVE KOBANS (that ticket hasn't been answered yet) but you send another ticket. I DON'T LIKE THE NEW GIRLS. then your fist ticket lost because you only can send one ticket in your profile (only can put another ticket if support answer you SOLUTION : pick in your first ticket and write something for example: .... or ANY ANSWER? Link to comment Share on other sites More sharing options...
cotemarcel@cgocable.ca Posted May 4, 2020 Share Posted May 4, 2020 Same for me Many times and they not move They received the ticket or not Nobody know Link to comment Share on other sites More sharing options...
MaxDax69 Posted May 14, 2020 Author Share Posted May 14, 2020 Wow... after nearly 30 days and several messages at the discord board somebody reacted and my ticket was sent to the devs... Now onto another 30 days, I suppose... Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted June 5, 2020 Community Manager Share Posted June 5, 2020 Hey, @MaxDax69 Your case is being handled. We apologize for the slow reaction time. Tickets have increased quite a lot and some may have been missed. For anyone who can't obtain the "First purchase gift", please send again a ticket to our support. 1 Link to comment Share on other sites More sharing options...
szilar Posted June 5, 2020 Share Posted June 5, 2020 makes one wonder how your ticket system is actually working. a ticket of mine also went 3 weeks without any response. in most ticket systems, even when email based, you cannot "miss" tickets, you can only deliberately choose not to handle a ticket. Link to comment Share on other sites More sharing options...
WaltWonder Posted June 11, 2020 Share Posted June 11, 2020 I have an existing ticket that is over 35 days old. It has kept me from spending money simply because it won't let me Link to comment Share on other sites More sharing options...
SpinelesS Posted June 19, 2020 Share Posted June 19, 2020 Submitted my ticket again like Noacc suggested and it looks like I can now claim the first purchase gift - The button is green but I'm waiting til next event starts before attempting so I can use my attacks on something useful. Link to comment Share on other sites More sharing options...
Viper XIII Posted June 23, 2020 Share Posted June 23, 2020 ID: 6013 55 days, 3h, 20mn, 00s | First buy didn't work. Just read here, and opened a new one Link to comment Share on other sites More sharing options...
Viper XIII Posted July 3, 2020 Share Posted July 3, 2020 Still nothing on both ticket... Saw a guy posting here on Wednesday about the problem, someone told him to open a ticket and Yesterday was already solved??? Is there a problem only with me? Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted July 3, 2020 Community Manager Share Posted July 3, 2020 @Viper XIII Just reported your problem. Do please excuse us for taking a bit of time. Link to comment Share on other sites More sharing options...
Viper XIII Posted July 29, 2020 Share Posted July 29, 2020 Tks, but they only answered me 3 days ago. Link to comment Share on other sites More sharing options...
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