erhuty Posted December 2, 2021 Share Posted December 2, 2021 Quote Upon further investigation, we would like to inform you that you do not have access to the free bundles, as you have not purchased any bundles. That is the Support Team answer my Club member get from Support Team in reply to: why I didn't get free bundles with gems and books? No comments đ€ 2 Link to comment Share on other sites More sharing options...
Moderator Bellanaris Posted December 2, 2021 Moderator Share Posted December 2, 2021 That makes no sense! The only free bundle they wouldn't have access to is the "Frist purchase gift bundle". Any other bundle should be available to them, no matter if they bought anything before or not. Link to comment Share on other sites More sharing options...
Moderator Zamioc Yuki Posted December 2, 2021 Moderator Share Posted December 2, 2021 You mean the bundles with the 3000 gems of each type + the mythic books we've got after the awakening update? For what I know, those 3k đbundles are availiable for 60 days starting at the update release. After that period, no new players will benefit those bundles Link to comment Share on other sites More sharing options...
erhuty Posted December 2, 2021 Author Share Posted December 2, 2021 (edited) 2 hours ago, Zamioc Yuki said: You mean the bundles with the 3000 gems of each type + the mythic books we've got after the awakening update? Yes, and December bundles of 1 book 4 kisses (for the moment). All of them are unavailably (not displayed) to this player. Â 3 hours ago, Bellanaris said: That makes no sense! I agree, but Support Team have and "alternative view"... đ Edited December 2, 2021 by erhuty Link to comment Share on other sites More sharing options...
Moderator Oliver66 Posted December 3, 2021 Moderator Share Posted December 3, 2021 The book wouldn't be anymore as the Christmas bundles have a 24 hour period to collect but the kisses one should be there until reset. Like Zami said the 3k gems and mythic books are available to all accounts even new ones (I tested it on all 3 servers) for 60 days from when awakening launched(under 50 now). The gems + mythic book bundles(there should be 2) appear as soon as you hit lv10. Sometimes bundles don't appear until you log out and in but given how long they've been in game I'd assume the person would've done that by now. If the problem is just with the Christmas ones the first book one is expired but the second should still be available. Try telling your club mate to make sure to log out and back in again every day after reset and see if that helps. On Nutaku and Erogames I can usually get them to show by just refreshing the page without the need to log out but with GH I frequently need to log out first. 2 Link to comment Share on other sites More sharing options...
erhuty Posted December 3, 2021 Author Share Posted December 3, 2021 5 hours ago, Oliver66 said: appear as soon as you hit lv10 I had suppose the problem is in his level and you confirm it, thank you! Moderator knows the game mechanics better then support team đ Link to comment Share on other sites More sharing options...
Moderator Zamioc Yuki Posted December 3, 2021 Moderator Share Posted December 3, 2021  il y a 14 minutes, erhuty a dit : I had suppose the problem is in his level and you confirm it, thank you! Moderator knows the game mechanics better then support team đ Problem solved then? Did he got his rewards? Link to comment Share on other sites More sharing options...
erhuty Posted December 3, 2021 Author Share Posted December 3, 2021 1 hour ago, Zamioc Yuki said: Problem solved then? Did he got his rewards? No, he don't want to up his lvl just for the bundle. Link to comment Share on other sites More sharing options...
Moderator Zamioc Yuki Posted December 3, 2021 Moderator Share Posted December 3, 2021 It's pretty fast to each lvl 10 once you use your energy which is done 10 min after starting the game. Link to comment Share on other sites More sharing options...
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