Bug from Night Club

[Sephiroth-777]

Hello everyone. I'm turning to the forum, because obviously, it's the only way to find a happy ending to my story.

On the 9th february, I used the Night Club to get the 2 last girls of the event. I fell asleep, and after waking up, I see my gold amout to around 14000, and I was around 23000. I post an answer on the french forum because I saw another topic with the same issue. After a few days without any answer from anyone (and the topic was from 31 january), I decide to open a ticket, because at that time, I didn't know where they were, so thought about a random bug, and asked for investigation. The support check at the 10th february to the 15th, and don't see anything. I insist and open another ticket (it was written "closed", so I didn't know I could answer after that). The support ask me to refrain to open multiple ticket for the same topic, legit. He answers me that I didn't read carefully enough his answer, and that he did credit me the amount of 14256 gold to my account, and that he didn't tell me that I didn't have more that 14256, but that this amount were missing. I answer then that if it was true, I should have more than 30 000 gold. He answers then to forgot the last message, that it was a mistake, that he checked again the same days, and seen nothing. I reply to check olders days, and finally, he replies that I used 17x Epic Night Club, and that I should enable the settings to avoid any accidental spent.

Finally, I know where the loss is from. So I'm happy, now the issue is known, no other choice to give me back what is missed. So I finally tells him, that now, thanks to this, with screenshot to prove it, I can prove that there had a bug (because I have more than 500 epic orbes, and like we can't use gold to Night Club, when we have orbes). Saddly, he tells me that I was not affected by "the Pachinko bug" and ask me to stop discussing about the subject, and tells me if I do, he will take actions on my account. So no other choice to, at least, asking here, and report that you can used gold even with a lot of orbes on your account. Hope it won't happen on anyone else. Because 9150 gold lost... It's painfull. I'm posting the screen of my orbes, for the prove. And I'm gonna cry a bit. See ya, all.

 

Edited February 21 by Sephiroth-777
Removing anything could hurt anyone feelings

[jelom]

You tried to solve the problem with a ticket, but they didn't gave you what you wanted.

Just take it as it is and move on. It is sad but that is how things work.

They are up and you are down, so It is not a good idea to upset them.

You have more to lose than to gain by pushing the issue.

[Sephiroth-777]

Ok, so there had a bug, I prove it, I lost the equivalent of 133 days of silver card, or weeks of farming, we tell me there was no bug, and then I should be happy ? Why do I spend my time and my money on the game, so ? For any random bug take off everything I do, can't complain about that, rinse and repeat ? That's... pretty weird, and higly unfair. I'll edit the message to be more friendly, but I won't just shut up on the issue. There was one, and I'm not the only one to be able to get it.

[jelom]

Hey, I am with you, try again, but there is risk that they could ban you.

[Sephiroth-777]

I edited the first message. And as I searched on the forum before posting here, yes, I'm pretty aware that I could be banned. But why ? Reporting an obvious bug ? Like I said: pretty weird, and highly unfair. That's not like I was pushing for something that didn't happen. Or something hard to understand: pachinko and night club can't use koban and gold when you have orbes. If you have orbes, and koban or gold dissapeared, then that's a bug, and as a support, you have to refill what is missing. That's not quantum physics, just basic understanding. I don't understand how it can be that hard. And can't understand why any discussion about that, even on a forum and not on a ticket, could lead to a ban. Why threating people ?