CanSee_The_Pain Posted November 28, 2019 Share Posted November 28, 2019 I got my rewards. But I can't say what this situation is good. Link to comment Share on other sites More sharing options...
jelom Posted November 28, 2019 Share Posted November 28, 2019 Rewards distributed and new league started. Bug solved. Thanks Link to comment Share on other sites More sharing options...
yoshizuki Posted November 28, 2019 Share Posted November 28, 2019 you know i equip FULL epic boost (chorella, ginseng, codyceps etc) before league start to gain more points and now they GONE.... what your compesate my loss, if you want proof i will give you my id and you can track my loss with your failure system very dispointed ... Link to comment Share on other sites More sharing options...
Bomba Posted November 28, 2019 Share Posted November 28, 2019 Tower of Fame League is available again. Rewards for previous week is available. Good, it seems like everything back to normal. Except for the loss of 11 Challenge Tokens. Thank you tech guys for solving this issue! Link to comment Share on other sites More sharing options...
VladDracul Posted November 28, 2019 Share Posted November 28, 2019 7 hours... 7 hours lost where I couldn't do anything about the League... All that sleep lost, ruined my sleep cycle, so many things not done properly... A full 12 tickets lost without any possibility of recovering them, effectively damaging my league performance... ...and all I get is a "problem fixed k' thx bye" ? Link to comment Share on other sites More sharing options...
hobnob Posted November 28, 2019 Share Posted November 28, 2019 game has now given me all winnings and opened new league,thank you Link to comment Share on other sites More sharing options...
Delgoren Posted November 28, 2019 Share Posted November 28, 2019 Thank you for bug fix! Link to comment Share on other sites More sharing options...
CanSee_The_Pain Posted November 28, 2019 Share Posted November 28, 2019 14 minutes ago, VladDracul said: ...and all I get is a "problem fixed k' thx bye" ? Here I am about the same. The further, the worse. Bugs become more and more critical. All Kinkoid done was saying "bug fixed, now you can play again"? No compensation at all? Not even "we are sorry"? Seriously? Link to comment Share on other sites More sharing options...
Amazonka18 Posted November 28, 2019 Share Posted November 28, 2019 Hey. And what do you want from the developers? What would they give you a million for every bug? If someone was offended that the tickets were gone, other players also did not spend them all this time. So eliminating the error is enough to offset the costs of the players. And from the fact that the moderators in the chat say a hundred times “sorry” something will change? NOT ! So let's just rejoice that if an error occurs, then the developers are trying to fix it with all their might! Link to comment Share on other sites More sharing options...
Bomba Posted November 28, 2019 Share Posted November 28, 2019 3 minutes ago, VladDracul said: 7 hours... 7 fucking hours lost where I couldn't do anything about the fucking League... All that sleep lost, ruined my sleep cycle, so many things not done properly... A full 12 tickets lost without any possibility of recovering them, effectively damaging my league performance... ...and all I get is a "problem fixed k' thx bye" ? Just 7 hours. We had problem. They not only responded, but also fixed that problem in just 7 hours. Some problems are not fixed for weeks or even months and some problems are not addressed at all. Just to remember the last few months: How many events were starting 4-5 hours late? For how long we had this bug with 0 defence in champion battles? We even had two girls(Octavia and Evelyn ) missing from Harem for about a week. And those are impactful bugs that everyone had. So I won't even start about less essential bugs. Link to comment Share on other sites More sharing options...
yoshizuki Posted November 28, 2019 Share Posted November 28, 2019 1 hour ago, Amazonka18 said: Hey. And what do you want from the developers? What would they give you a million for every bug? If someone was offended that the tickets were gone, other players also did not spend them all this time. So eliminating the error is enough to offset the costs of the players. And from the fact that the moderators in the chat say a hundred times “sorry” something will change? NOT ! So let's just rejoice that if an error occurs, then the developers are trying to fix it with all their might! I THINK YOU ONLY PLAY 1 HOUR PERWEEK SO YOU CAN SAY THAT, IF YOU PLAY OVER 14 HOURS PERDAY AND SPEND MONEY YOU WILL KNOW THAT FEEL, SO edited !! Link to comment Share on other sites More sharing options...
CanSee_The_Pain Posted November 28, 2019 Share Posted November 28, 2019 15 minutes ago, Amazonka18 said: Hey. And what do you want from the developers? Of course, I want the game to have no bugs. I am a programmer myself. I know that is really hard to develop big product without a bug. But a good company, selling the commercial product, should have a testing team for that purpose. There should be at least 2 levels of testing. And if the company is not capable of preventing critical bugs - nor developing, nor testing team - it should be compensated. I paid for this game for many months. Then one buys something, one expects that that thing will work. When it does not work properly - then should be some compensation from the seller, am I wrong? That's more of it, compensation with cobans and/or energy will cost nothing for the company. And we still got nothing? Link to comment Share on other sites More sharing options...
Amazonka18 Posted November 28, 2019 Share Posted November 28, 2019 Please caps off. I play 3 months, game level 153. And I expressed only my opinion. I believe that the youth are developed because they are trying to quickly fix bugs. Moders also work with norms, earlier they simply took up to 2-3 days or even weeks to answer a simple answer like "we know about the bug and are working on fixing it". Now they answered in 5-6 hours - this is progress. Yes, I would also like to get free compensation as cobans and / or energy or even a new girl or avatar (for example ERROR GIRL :)) BUT thanks for at least working like this, they are trying !!! Link to comment Share on other sites More sharing options...
linkdream Posted November 28, 2019 Share Posted November 28, 2019 It's the same thing every time. An unfortunate bug happens, the community gets angry, the CM comes many hours later to say "our tech team is working on the issue" with a fake smiley face. Not even "we are sorry we fucked up". We are human beings, shit happens and everyone makes mistakes. That's absolutely not a problem. The problem is when you don't admit your mistake and even worse you don't learn from it. Perhaps move the league refresh time to a decent hour to begin with to be able to react faster next time. Looking forward for the next time and hopefully this time you learned your lesson. Link to comment Share on other sites More sharing options...
Guest Posted November 28, 2019 Share Posted November 28, 2019 1 hour ago, yoshizuki said: I THINK YOU ONLY PLAY 1 HOUR PERWEEK SO YOU CAN SAY THAT, IF YOU PLAY OVER 14 HOURS PERDAY AND SPEND MONEY YOU WILL KNOW THAT FEEL, SO edited !! Keep it friendly..... first warning Link to comment Share on other sites More sharing options...
Bunshichi Posted November 28, 2019 Share Posted November 28, 2019 1 hour ago, VladDracul said: 7 hours... 7 hours lost where I couldn't do anything about the League... All that sleep lost, ruined my sleep cycle, so many things not done properly... A full 12 tickets lost without any possibility of recovering them, effectively damaging my league performance... ...and all I get is a "problem fixed k' thx bye" ? cmon man, its a game. It sucks but still.....ruining your sleep cycle? People acting like there whole character is gone or something. Yeah it sucks for people who used boosters, I see that. But for tickets, everbody had the same handicap, and its not like 11 tickets are a big thing. Stay reasonable folks. 1 Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted November 28, 2019 Community Manager Share Posted November 28, 2019 @linkdreamThe team didn't admit that there was an issue?! No one said that there was not a bug. Everybody was impacted by this issue. And it has been fixed, in parallel with several other issues. 2 1 Link to comment Share on other sites More sharing options...
linkdream Posted November 28, 2019 Share Posted November 28, 2019 @Noacc I didn't say the team didn't admit there was an issue. I have a problem with the wording. You're doing it so casually as if nothing happened. Does it hurt to say "We're sorry we fucked up and we'll do our best to fix it"? And after it's resolved you come back to explain what happened and that you are working to improve thing and make sure it won't happen again? Doing it that way is a lot more powerful and people will give you a lot more respect especially when every time you repeat the same thing. That's what I always teach my team at work. It's better for the image and communication with your customers. Besides the message I saw was more than 5 hours after people started reporting the issue. That's way too long IMO. Even if you have no idea what's going on, it doesn't hurt to communicate immediately that you're working on fixing the bug. Also please take my suggestion about moving the league refresh time, it did way more damage than you think. In fact even if we exclude this kind of issue, people in Europe (aka a big chunk of the community) are sacrificing their sleep to be able to start ASAP when the league refreshes. Link to comment Share on other sites More sharing options...
Pelinor Posted November 28, 2019 Share Posted November 28, 2019 (edited) I didn't expect anything to be done (just like when the developers did the "new balance" updates a few months back), so I am pleasantly surprised to see this programming error resolved. I do have to wonder what the purpose of the "test server" is if no one playing on it noticed the error until it hit the central game server. Edited November 28, 2019 by Pelinor Link to comment Share on other sites More sharing options...
Community Manager Noacc Posted November 28, 2019 Community Manager Share Posted November 28, 2019 @linkdream The CM, as well as the rest of the team, was busy with fixing the issue. We communicated as soon as we knew about the problem and after the fixed as well. It was communicated in such a way in order to avoid repetition. 1 Link to comment Share on other sites More sharing options...
GeorgeMTO Posted November 28, 2019 Share Posted November 28, 2019 16 minutes ago, Pelinor said: I didn't expect anything to be done (just like when the developers did the "new balance" updates a few months back), so I am pleasantly surprised to see this programming error resolved. I do have to wonder what the purpose of the "test server" is if no one playing on it noticed the error until it hit the central game server. No such error occurred on the test server to be noticed. 2 1 Link to comment Share on other sites More sharing options...
Pelinor Posted November 28, 2019 Share Posted November 28, 2019 3 minutes ago, GeorgeMTO said: No such error occurred on the test server to be noticed. Exactly my point, the timing on both the test server and the main game servers appear to be the same, so when a coding change or update hits one, it hits all servers at the same time. In my mundane job, we have test servers set six and twelve hours apart, so the hospital and patients don't suffer if we, as programmers, get it wrong. Link to comment Share on other sites More sharing options...
GeorgeMTO Posted November 28, 2019 Share Posted November 28, 2019 (edited) 7 minutes ago, Pelinor said: Exactly my point, the timing on both the test server and the main game servers appear to be the same, so when a coding change or update hits one, it hits all servers at the same time. In my mundane job, we have test servers set six and twelve hours apart, so the hospital and patients don't suffer if we, as programmers, get it wrong. No I mean, this code got tested in multiple quick resets last week. It didn't error in this way. Patches get applied a few days in advance typically, which let's them catch several errors. Not always fixable ones, but in this specific case, the error simply didn't occur there. It also functioned correctly when the league ended. Edited November 28, 2019 by GeorgeMTO Link to comment Share on other sites More sharing options...
lizTp Posted November 28, 2019 Share Posted November 28, 2019 It seems to me they did a good job solving it pretty fast. In the test server I still didnt get my good and hardly earned reward , hope this can be fixed as well Thanks Link to comment Share on other sites More sharing options...
Eddaris Posted November 28, 2019 Share Posted November 28, 2019 4 hours ago, Pelinor said: I didn't expect anything to be done (just like when the developers did the "new balance" updates a few months back), so I am pleasantly surprised to see this programming error resolved. I do have to wonder what the purpose of the "test server" is if no one playing on it noticed the error until it hit the central game server. I play on test server as well, and I did get kicked out of the league there, reported it, and still had to wait for more than a day until league reset to get the option of 'join' button that didn't work. Only to have that bug fixed some time after the reset. And then live server soon got hit with a slightly different, but still related bug. I get the feeling that new things get implemented before being properly tested, because that is what test server is intended for. Link to comment Share on other sites More sharing options...
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